Responsible for performing an unsupervised full workload of product installation, services and repair on TGCS and non-TGCS retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). Accountable for customer satisfaction with the services provided, which include some or all the following: whole product and/or component advance exchange or swap and on-premise basic product & store equipment problem diagnosis, adjustment and/or repair. May also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures.
Areas of Expertise & Special Skills:
High School Diploma with 3+ years' related experience, and IT/Technical degree or certificate preferred.
Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies.
The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
Must have good written and oral communication skills including tact and diplomacy when facing customers.
The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
Self-motivated and strong work ethic.
Problem solving and Organizational skills.
Ability to work long hours as project needs dictate in a physically demanding environment.
Ability to work varying shifts including overtime and weekends as necessary.