Quality Assurance Coordinator at AMN Healthcare in Coppell, Texas

Posted in Other 11 days ago.





Job Description:

Job Description

The Quality Assurance Coordinator, Travel Nursing, executes a variety of tasks in support of the Travel Nursing Account Management teams to assist them in managing accuracy and efficiency within our Vendor Bill rate process. Tasks will include, running auditing from Vendor systems, manually auditing bill rates, reviewing contract terms, communicating with internal partners on bill rate discrepancies, creation of process improvements to create efficiency, and collections follow up and resolution activities as well as various other support tasks.

Job Tasks:


  • Partner with cross division account management, to identify and assist in resolution of bill rate discrepancy within their vendor systems and AMIE.

  • Reach out to facilities directly as their point of contact for rate discrepancies within VMS systems.

  • Must have a working knowledge of all VM systems,

  • Understanding of AMN departments that utilize the vendor systems including billing, credentialing, time processing, and CAR. Attend partnership meetings to assist process resolutions to reduce bill rate discrepancies and UBR.

  • Initiate communication between Account Management Contracts, and Billing on discrepancies and facilitate communication until the issue is resolved.

  • Coordinates and/or responds to requests for assistance with timecards, billing (including UBR) and collections.

  • Partner with Financial Analysts to understand daily reporting audits for all Travel Nurse VMS, Propel, and Permanent placement systems.

  • Utilizing available reports, identify un-billed permanent placement bookings, review contract terms and language, submit fees to sharepoint, and partner with the Account Manager and Regional Director to collect facility payments.

  • Schedule on-going trainings, 1:1 shadows, and roadshows to train new recruiters and account managers on the perm placement process.

  • Strategically analyze Bill Rate discrepancy data by facility, VMS, and contract language to recommend new processes within AMN. Thinking strategically for solution oriented changes.

  • Collect data and report on Bill Rate discrepancies and perm placement findings in monthly meeting with cross department leadership.

  • Assists in entering and updating orders within AMIE via vendor system reconciliation to ensure correct bill rates

  • Partners with account management in varying capacities to ensure client expectations are met on a daily basis.

  • Partner with data analyst team to strategically create reports and dashboards to reduce manual auditing and increase efficiencies.

Minimum Education/Certifications:

  • Bachelor's Degree or equivalent experience

Minimum Experience:

  • 1-3 years providing operational or administrative support in a Staffing or HR environment.

Respect * Passion * Continuous Improvement * Trust * Customer Focus * Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply