Manager, Treasury Services Client Support at Hancock Whitney in Gulfport, Mississippi

Posted in Banking 5 days ago.

Job Description:

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Manages the Treasury Client Support Department and ensures that the support team is meeting all daily obligations and contributing to the overall success of the department.


  • Establishes segregation of duties with respect to department/employee functions.

  • Plans and tests disaster recovery capabilities.

  • Notifies Treasury Management Departments of outages.

  • Formulates procedures to ensure regulatory compliance.

  • Tests and monitors operating procedures.

  • Ensure staff is aware of their responsibilities under the Bank Secrecy Act as well as the Patriot Act.

  • Identifies knowledge base requirements and establishes development plans to verify and confirm that the knowledge base has been achieved.

  • Promotes leadership development skills through mentoring and recommending internal or external training programs.

  • Promotes and develops associate for quality customer service via monitoring, coaching, and required training.

  • Secondary Duties:

  • Provides management reporting to use as a tool for appropriate staffing levels and potential product development.

  • Distributes work equitably considering transaction volume, work complexity, operator experience, and special circumstances to provide quality customer service.

  • Interacts with Human Resources to select and develop individual staff members.

  • Responds to internal and external examinations regarding compliance related issues.

  • Serves as Tier 2 support for Treasury Associates.

  • Interacts with customers and bankers with complex situations/issues.

  • Performs all other duties and special projects as assigned.

  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.


Manages employees; is responsible for the overall direction, coordination and evaluation of this unit and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Associate's degree or equivalent from a two-year college or technical school; two years related experience and/or training; or equivalent combination of education and experience

  • Basic Accounting skills


  • Ability to work under stress and meet deadlines

  • Ability to operate a keyboard if required to perform the essential job functions

  • Ability to read and interpret a document if required to perform the essential job functions

  • Ability to travel if required to perform the essential job functions

  • Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.