Personal Banker at Origin Bank in West Monroe, Louisiana

Posted in Banking 6 days ago.

Job Description:

Summary Accurately executes customer's financial transactions including the handling of currency and coin, providing information in a timely and precise manner and to promote and maintain positive customer experiences and relationships; and promotes the Bank's culture, including the support of our Brand promise and Core Values by performing the following duties.

Duties and Responsibilities include the following.

  • Executes customer's financial transactions (such as deposits, withdrawals, transfers, etc.) in a timely and accurate manner and to promote and maintain positive customer relationships.

  • Balances cash drawer daily to ensure accuracy of all transactions and keeps cash drawer secure and within established cash limits.

  • Accurately prepares all proof work before sending for processing.

  • Processes cash advances, stop payment requests, wire requests utilizing Wirepro, and check re-orders.

  • Sells and redeems savings bonds.

  • Issues cashier's checks and gift cards.

  • Places holds on deposits, when applicable, following Reg CC guidelines.

  • Prepares and submits monetary instrument log as necessary.

  • Identifies and processes collection items.

  • Operates remote capture process.

  • Recommends bank products and services to develop customer relationships in order to support the growth objectives of the bank.

  • Assists customers with entering safe deposit box according to policy and procedures.

  • Gives rate quotes accurately and according to customer service standards.

  • Maintains retail coin machine.

  • Utilizes Commnet in order to complete documents and forms as needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Listens to others without interrupting; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality and Quantity - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality; Completes work in timely manner; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Adheres to Security Policy and Procedures.

Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); experience in sales or customer service is desirable; six months to one year cash handling experience required.

Computer Skills

To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use basic office machines. Ability to learn bank-specific software such as MPC, IBS, ADP, etc.

Bank Culture/Customer Service Skills

Promotes the Bank's culture, including the support of our Brand promise and Core Values.

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Other Skills

If member of the Travel Team, extensive travel is required. Individual must be flexible and able to travel to assigned Banking Centers to fill staffing needs with or without notice.

Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.