Call Taker in Milwaukie, OR at Global Medical Response in Milwaukie, Oregon

Posted in Other 11 days ago.





Job Description:


















Title
Call Taker in Milwaukie, OR
Requisition ID
2021-16826

Location

US-OR-Milwaukie
Employment Type
Regular Full-Time

More Information about this Job

Call Taker

Job Description

BASIC FUNCTION: Utilizing the transportation management and phone systems the Call Taker shall receive incoming calls from members, member representatives, or medical providers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular, Part-time, $16 per hour/non-exempt.

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required

Age: All ComTrans employees must be at least 18 years old

Experience: 1 to 2 years of call center experience preferred

Work Schedule: Flexible and able to meet organizational needs. Current openings require availability during early morning, morning, afternoon, and/or evening hours. Weekend availability is required. Must live within driving distance of Milwaukie, OR.

Skills, Knowledge and Abilities:

Employee must:

    Communicate effectively in English, both verbally and in writing
  • Be well organized, efficient, and able to prioritize duties

  • Strong time management

  • Be able to utilize technology including Microsoft Office Programs, multi-line phone systems and, internal web-based programs

  • Touch typing - 40wpm or more preferred

  • Provide a high level of customer service to both internal and external customers

  • Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct

  • Be detailed oriented with a high level of accuracy

  • Deescalate situations effectively

  • Work independently

  • Work well with others

  • Be a strong team player

  • Use sound judgment, make timely decisions, and solve problems

  • Possess exceptional follow-up skills

  • Work well under pressure

Physical Requirements:
While performing duties of this job, must be able to:


  • Stand, reach and extend arms

  • Grasp, feel objects or controls

  • Reach with hands and arms

  • Talk and hear

  • Able to lift at least 10 pounds

  • Sit for extended periods of time

  • Perform repetitive activities such as typing, using a telephone, computer mouse

  • Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading

RESPONSIBILITIES:


  • Answer in-coming calls

  • Monitor and respond to emails and messaging applications in a timely manner

  • Utilizing trip booking and related systems to verify member information and process requests accurately and efficiently

  • Provide customer with trip details and confirmation number

  • Provide responsive and professional customer service at all times

  • Conduct self-audits to ensure a high level of data entry accuracy

  • Participate in workgroups to brainstorm improvements in efficiencies

  • Meet or exceed call and data entry goals as set by Manager/Call Center Supervisor

  • Adhere to work schedule (attendance is vital for this role)

REPORTING RELATIONSHIP:
This position reports to the Call Center Supervisor

MEASUREMENTS OF PERFORMANCE:

The Leadership Team will evaluate the performance contribution and effectiveness of each Call

Taker using the following criteria:


  • Attendance and Reliability

  • High level of customer service

  • Timeliness, accuracy & completion of all duties

  • Meeting data entry and call taking goals

  • Activities are consistent with company policy

  • Level of professionalism with internal and external customers

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled