Call Taker in Milwaukie, OR at Global Medical Response in Milwaukie, Oregon

Posted in Other 11 days ago.

Job Description:

Call Taker in Milwaukie, OR
Requisition ID


Employment Type
Regular Full-Time

More Information about this Job

Call Taker

Job Description

BASIC FUNCTION: Utilizing the transportation management and phone systems the Call Taker shall receive incoming calls from members, member representatives, or medical providers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular, Part-time, $16 per hour/non-exempt.


Education: High School Graduate or equivalent preferred but not required

Age: All ComTrans employees must be at least 18 years old

Experience: 1 to 2 years of call center experience preferred

Work Schedule: Flexible and able to meet organizational needs. Current openings require availability during early morning, morning, afternoon, and/or evening hours. Weekend availability is required. Must live within driving distance of Milwaukie, OR.

Skills, Knowledge and Abilities:

Employee must:

    Communicate effectively in English, both verbally and in writing
  • Be well organized, efficient, and able to prioritize duties

  • Strong time management

  • Be able to utilize technology including Microsoft Office Programs, multi-line phone systems and, internal web-based programs

  • Touch typing - 40wpm or more preferred

  • Provide a high level of customer service to both internal and external customers

  • Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct

  • Be detailed oriented with a high level of accuracy

  • Deescalate situations effectively

  • Work independently

  • Work well with others

  • Be a strong team player

  • Use sound judgment, make timely decisions, and solve problems

  • Possess exceptional follow-up skills

  • Work well under pressure

Physical Requirements:
While performing duties of this job, must be able to:

  • Stand, reach and extend arms

  • Grasp, feel objects or controls

  • Reach with hands and arms

  • Talk and hear

  • Able to lift at least 10 pounds

  • Sit for extended periods of time

  • Perform repetitive activities such as typing, using a telephone, computer mouse

  • Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading


  • Answer in-coming calls

  • Monitor and respond to emails and messaging applications in a timely manner

  • Utilizing trip booking and related systems to verify member information and process requests accurately and efficiently

  • Provide customer with trip details and confirmation number

  • Provide responsive and professional customer service at all times

  • Conduct self-audits to ensure a high level of data entry accuracy

  • Participate in workgroups to brainstorm improvements in efficiencies

  • Meet or exceed call and data entry goals as set by Manager/Call Center Supervisor

  • Adhere to work schedule (attendance is vital for this role)

This position reports to the Call Center Supervisor


The Leadership Team will evaluate the performance contribution and effectiveness of each Call

Taker using the following criteria:

  • Attendance and Reliability

  • High level of customer service

  • Timeliness, accuracy & completion of all duties

  • Meeting data entry and call taking goals

  • Activities are consistent with company policy

  • Level of professionalism with internal and external customers

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled