Director Operations Post Closing at Computershare in Jacksonville, Florida

Posted in General Business 6 days ago.

Type: Full-Time

Job Description:

We have a unique opportunity for someone to contribute their talents and strengths as Director Operations Post Closing
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is represented in all major financial markets and has over 12,000 employees worldwide.
Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.
The Director Operations Post Closing will provide operational oversight of assigned account relationships and/or channel(s) of business. Tasks will include providing leadership and development for the operational management staff, ensuring the culture and working environment is conducive to optimum employee productivity, implementing changes to boost efficiency and manage revenue and expenses to meet or exceed targeted margin levels.
Primary Accountabilities

  • Lead and mentor assigned operations management staff.
  • Manage performance of daily proactive pipeline management by operational leadership team.
  • Provide support for escalated problem resolution.
  • Resolve operational issues raised by sales managers.
  • Work closely with the sales managers to identify new sales opportunities within assigned accounts.
  • Work with training and development to provide training tools to assigned accounts aimed at increasing production volume or improving loan quality.
  • Identify negative trends associated with key areas such as compliance or loan quality and work directly with sales managers to provide solutions.
  • Manage process and procedure change or best practice communication to peers and sales managers.
  • Manage direct reports so as to effectively evaluate, motivate, delegate and monitor their activities.
  • Effectively communicate with internal and external management/clients/customers/vendors.
  • While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
  • Promote innovation and encourage employees by providing them better growth opportunities.
  • Identify and analyze negative trends to uncover root cause; taking corrective action to mitigate the challenges.
  • Build teams, delegate responsibility and develop employee talents.
  • Lead and conduct development, research, preparation and communication of operational and financial business plans.
  • Participate in the formulation of consistent, efficient and cost effective processes, procedures and appropriate accountability.
  • Monitor and report on performance relative to plan and strategic alignment.
  • Recruit, hire and train the most qualified management team.
  • Provide frequent feedback through coaching and performance reviews.
  • Develop new strategies for the business to ensure growth and progress.
  • Support the management team, maximizing synergies across the business to create a smooth day to day operation.
  • Look for opportunities to expand and cross-sell products to existing clients.
  • Network with potential clients and competitors in the market to gain business ideas and tactics.
  • Set business goals to make sure employees are providing productive results for the company.
  • Give presentations and generate reports for the reference of the company leaders.
  • Control and balance resources and expenditures of the business.
  • Investigate and explain expenses that show growth over time as a percentage of revenue.
  • Look for opportunities to increase revenue and decrease expenses by a sufficient amount to meet financial goals.
  • Know fixed and variable expenses, prepare for trends and revisit projected profit and losses; adjusting accordingly.
  • While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
  • Perform related duties as requested.
Essential Functions

  • Oversee Post Closing Operations, including but not limited to:

    • Closing package defect review and remediation
    • Timely collection, review, and remediation of trailing documents and their defects
    • Collateral delivery
    • Imaging and indexing documents
    • Data and image transfer to Servicing
    • MERS registration

  • Have an understanding of external 3 rd party systems and processes, related to the following:

    • MERS - Registration, TOS/TOB, Admin, Certified Authorized Signor and Annual MERS Audit
    • Servicing - Knowledge of servicing process, documents, and relationship with each active servicer
    • Collateral Management - Knowledge of custodial processes, including shipping and reconciliation


  • Effective verbal and written communication skills.
  • Excellent interpersonal skills.
  • Strong analytical and decision-making abilities.
  • Ability to manage in a fast paced, high volume, customer focused environment.
  • Proven time management and problem solving skills.
  • Effective in counseling subordinates, providing input and evaluating employee performance.
  • Results oriented and creative.
  • Comprehensive understanding of internal and external environmental influences.
  • Strategic thinker with strong relationship building skills.
  • Superb planning and project management skills.
  • Good judgment, strong initiative and a quick learner.
  • Exceptional professionalism, poise and judgment.
  • High proficiency in nurturing client relationships and building partnerships.
  • Superior administrative and managerial skills.
  • Far sightedness with the ability to effectively scrutinize and evaluate all departments of the company.
  • Enthusiastic with the capability of creating motivation among the employees.
  • Belief in teamwork and effectively interacting with the clients and employees.
  • Ready to take on challenges and work through difficult situations.
  • Proven ability and experience managing high functioning teams.
  • Proficient in Microsoft Office including Outlook, Word, Excel and Visio.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and Experience

    • Bachelor's Degree required, MBA a plus.
    • Ten (10) or more years mortgage operations experience required.
    • Five (5) or more years of Post Closer Supervisory or Leadership experience.
    • Proven ability to thrive in a goal-oriented, fast-paced and entrepreneurial environment.
    • Demonstrated aptitude to drive production to achieve ambitious results.
    • Established ability to identify and develop associates with leadership or other skills for succession planning.
    Work Environment
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the environment is quiet to moderate

    hysical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.

    • A choice medical insurance plans designed to meet your needs
    • Dental & Vision insurance
    • Life & Disability insurance
    • Flexible spending and health savings accounts
    • Employee Stock Purchase Plan
    • Paid time off - You'll accrue 3 weeks your first year!
    • Nine Holidays
    • $1,000 Employee Referral Program
    • Wellness programs
    • Matching 401(k)
    • Tuition Reimbursement
    • Banking and investments plans
    • Rewards and recognition programs
    • Employee discounts for wellness, auto & homeowners insurance, wireless service and more...
    To learn more, visit us at
    Your career is waiting.
    Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.