Desktop Engineer, Pomona, CA at Cherokee Nation Businesses, LLC in Pomona, California

Job Description:

Desktop Engineer, Pomona, CA

Cherokee Nation Management & Consulting (CNMC) is a versatile small business that provides advisory & assistance services in research, experimental development, technology implementation, and program management. CNMC has expertise in a wide-range of technical disciplines including engineering, environmental, information and asset management, along with a variety of physical and life sciences. The company is an integral part of the Technology Division's portfolio of companies. Wholly owned by the Cherokee Nation, CNMC is part of the Cherokee Nation Businesses family of companies.

http://cherokee-cnmc.com/Pages/home.aspx

https://cherokee-federal.com/

SUMMARY

Maintain presence in the operations center and rapidly respond to user's questions and/or issues with CFED IT assets. Maintain integrity of the technology environment including Laptops, iPads, iPhones, Flip Phones, networking gear, and Printers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Supports users via email, instant messaging, telephone, and face-to-face interaction.
• Provides software support (updates, installation, security patches).
• Performs advanced troubleshooting for workstations, servers, and related resources. Gathers information, assesses issue, determines escalation need/path, and leads resolution.
• Participates in project planning for new services and/or modifications to existing services
• Creates, maintains, and provides process documentation for the user's to utilize IT assets and check IT assets in and out
• Inventory control and tracking of IT assets including laptops, iPads, cell-phones, and walkie-talkies
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

Manages multiple projects without having direct supervisory responsibilities.

EDUCATION AND EXPERIENCE

Bachelor's Degree in information technology or other related field and 3 to 5 years of experience in a large IT environment with extensive Microsoft, Dell, and Apple infrastructure

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of principles and processes for providing customer service. This includes assessing customer needs, meeting quality standards for service, and evaluating customer satisfaction.
• Effective written, communication, presentation, and computer skills including working knowledge of all Microsoft Office and M365 products.
• Experience with troubleshooting user's issues, reviewing information to resolve, evaluating options, and implementing solutions.
• Able to identify alternative solutions, conclusions, or approaches to problems.

• Must have and maintain a valid driver's license.

WORK ENVIRONMENT

Work is primarily performed in a climate-controlled office setting.

Compliance

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at "CNB.Compliance@cn-bus.com" This email box is not for resumes or follow up on job applications.

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