CB Middle Office Business Transformation VP at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Posted in General Business 4 days ago.

Type: Full-Time

Job Description:

CB Middle Office Transformation - Vice President

Commercial Banking delivers extensive industry knowledge, local expertise and seamless global capabilities to clients-including corporations, municipalities, financial institutions, real estate investors and owners, and not-for-profit organizations-with annual revenue generally ranging from $20 million to $2 billion. We offer a comprehensive set of financial products and services including credit, asset-based lending, real estate finance and treasury. We also provide clients with access to investment banking and asset management services.


  • This position is for a manager to drive the transformation initiative workstreams for all Middle Office operations across Commercial Bank (CB)
  • CB Middle Office is defined as all operations focused providing an exceptional Client Experience from Client On-Boarding through our Customer Service process


  • Own the day-to-day related to analysis, project management and delivery of transformation initiatives
  • Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
  • Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
  • Actively engage product and tech development teams for all domains using agile methodology for client journeys and persona planning
  • Develop roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees
  • Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
  • Manage and influence resources for program execution and readiness


  • Proven ability to manage team(s) with complex interdependencies and multiple stakeholders
  • Lead interview campaigns, working sessions, and presentations
  • Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change
  • Experience in re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
  • Strong verbal, written communications and presentation skills - ability to articulate and tell a story
  • Ability to influence teams across the organization to achieve results. Demonstrated talent to coach / mentor / train others in the organization to raise the performance bar
  • Hands-on experience in data analytics / data mining techniques and leveraging them to drive transformation objectives
  • Demonstrated understanding and knowledge of the CB businesses, products and operations
  • VP level, 6+ years of experience in financial services, consulting, technology or related discipline
  • Candidates selected will be expected to walk through deliverables developed by them for prior transformation programs, and articulate how the best practices will apply to this role
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans