Manager Billing I- Broomfield, CO or Mansfield, OH at Lumen in Broomfield, Colorado

Posted in Other 5 days ago.





Job Description:


About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.


The Role

Manages day to day dispute resolution activities for all Enterprise legacy entities. Leads team by conveying the strategic goals of the Company.  Ensures that each individual analyst provides a positive customer experience by ensuring disputes are resolved timely. Identify and develop plans to drive efficiencies, risk mitigation, cost reduction and then executes and monitor these plans. Establish and maintain a positive relationship with the employees and customers. Remove roadblocks and gain efficiencies. Ultimately ensure issues are resolve so the customer will pay invoices timely. 


The Main Responsibilities

Responsible to lead team to develop and execute strategic plans for resolving customer disputes in alignment with assigned resources and budget. 


Ensuring that the strategic goals of the Company are communicated with team so that resources can be aligned to achieve those goals.


Develop the skillsets, both hard and soft skills, of direct reports and employees through coaching and mentoring.


Creating an environment of personal growth.  Helping employees understand growth comes from mistakes and to move forward improved.  Minimizing the fear of failure and lack of action


Collaborate with team, peers, and other organizations to identify resolution to root causes to minimize reoccurring issues. Consistently look for efficiencies and improvements.


Promote good employee relationships through communications by being aware of changes, implementing changes and communicating to employees to assist in buy in of changes.  Weekly collaborative meetings.  Monthly performance feedback and midyear and end of year performance plans.  Recognizing successes.


Ensure everyone incorporates some fun while achieving our goals and being successful


Review daily reports and taking actions as required

Additional Responsibilities

Ensure that all employees have opportunities for learning and attending training classes


Remove roadblocks to help employees get their work done


Provides support on escalated issues.  Ensure that are key stakeholders receive timely updates and communicate resolution to customer and provide closure to their issue.


Monitors, evaluates, and drives necessary corrective actions for behavior changes and success


Partners with billing operations, process and finance for process improvements


Drive success in meeting key metrics – Improved Customer Experience through timely dispute resolution, driving improved efficiencies


Establish employee schedules, clearly communicate expectations around policies, and monitor employee time.  Employees will work directly with the manager on any exceptions.


What We Look For in a Candidate

Bachelor’s degree in Finance, Accounting or related professional experience preferred


Prior and proven supervisory experience is highly desirable


5 + years of related experience


Prior disputes and collections experience


Attention to detail with good organizational capabilities


Ability to prioritize with good time management skills


Strong negotiation skills


Strong analytical skills


What to Expect Next

Requisition #: 249892


When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.


 




EEO Statement


 


We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


 




Disclaimer


 


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.
 



Salary Range


 


Salary Min $72540         Salary Max $161520 


 


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.  Individual pay is based on skills, experience and other relevant factors.


 


This position is eligible for either short-term incentives or sales compensation.  Director and VP positions also are eligible for long-term incentive.  To learn more about our bonus structure, you can view additional information here.  We’re able to answer any additional questions you may have as you move through the selection process.


 


As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.  You can learn more by visiting https://lumenbenefits.com.


 


Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.


Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.


This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information
here.
We're able to answer any additional questions you may have as you move through the selection process.


As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking
here.


Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.


Salary Range

Salary Min :

72540

Salary Max :

161520



This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.