Thought Leader Liaison - Long Island/Brooklyn at EMD Serono in Rockland, Massachusetts

Posted in Other 15 days ago.

Job Description:

A career with EMD Serono is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

The Neurology & Immunology Thought Leader Liaison directly engages Key Thought Leaders at Multiple Sclerosis centers, academic institutions, and private neurology practices nationally, with direct accountability for driving breadth of MAVENCLAD and depth of REBIF sales results in the respective region. The TLL is a product and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the Multiple Sclerosis (MS) and neurology space. This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction. The TLL serves as the Product and Services expert for Rebif and Mavenclad, ultimately delivering superior customer service to MS Centers nationally.

Your Role:

  • Develops and cultivates strong clinical relationships with the MS/Neurology medical community including MS Centers, Priority/National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach).

  • Achieve sales goals defined for the broader region where the individual operates in, applying a clinical selling approach and executing activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a reference.

  • Responsible for growing Mavenclad breadth and Rebif depth within your region

  • Take a leading role in coordinating the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Customer Solutions and Patient Support Programs/MS Lifelines in a compliant manner. Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfaction, which in turn drive company/product loyalty and achievement of demand goals.

  • Independently conduct data analysis and explore industry trends, translating those into solid business strategies and action plans.

  • Develop and execute plans including strategies and actions that further position EMD Serono as the primary MS solutions partner for MS Centers and teaching institutions. Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major professional congresses such as AAN, CMSC, and ECTRIMS.

  • Plan and implement effective professional education programs.

  • Leverage virtual selling tools and platforms to maximize existing opportunities of engaging with customers remotely, using develop and cultivate relationships whenever necessary

  • Provide only input on selection of speakers to integrate the N&I speaker bureau (note: the speaker selection decision and contracting process will be conducted by the home office). Conduct speaker training sessions when necessary.

  • Understand and drive the TA strategic business focus for the future by staying abreast of industry trends and shifts in MS treatment approaches, while maintaining superior level of knowledge about product reimbursement/formulary and market access.

  • Seek out, foster and cultivate the highest level of home office and regional relationships to determine and communicate additional market opportunities, as well as create and participate in internal programs necessary to effectively seize these opportunities (i.e., internal focus groups, field tests, etc.).

  • Actively demonstrate the highest level of professionalism, ethical behavior, compliance and integrity in all aspects of the role.

  • Conducts field rides, meeting presentations and other Leadership level activities

Who You Are:

Minimum Qualifications:

  • Bachelor's Degree in business or science

  • English required; other language skills may be considered a plus.

  • Minimum 8+ years field sales, product marketing, or medical / clinical experience in the pharmaceutical/healthcare industry

  • Demonstrated science acumen and ability to work as a clinical solutions partner

  • Demonstrated an ability to drive innovative solutions and think outside of the box

  • 3 to 5 years' experience in the MS, Neurology and/or specialty biologics markets, with sustainable proven track record of building relationships within the medical communities in these areas.

  • Minimum 2 years TLL experience with a proven track record of success

  • Lead high impact account team/s across Area, Region, Nation that drives KOL engagement

  • Experience building robust account plans

  • Experience collaborating and co-leading along with cross functional partners to deliver new tools and solutions for the TLL organization

  • Experience leading national and regional projects

  • Demonstrated strategic and critical thinking skills to bring about positive outcomes

  • Demonstrated ability to influence without authority.

  • Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment.

  • Has a proven track record of building strong relationships with Neurologist within region and the Neurology community

  • Fluency using virtual/digital communication tools/platforms

  • Maintain a high personal level of accountability and ownership of results. Self-motivated professional who thrives on challenges.

  • Valid and active driver's license is required.

  • Live in territory and able to travel up to 80%, may vary based on location.

Preferred Qualifications

  • Advanced degree in business or science preferred.

  • Experience in institutional sales and/or large account selling a plus.

  • Strong critical analysis and ability to review data, understand trends and prepare/execute plans.

  • Experience launching new products and/or services in specialty biologics markets is a plus.

  • Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills. Ability to translate medical information into succinct and impactful marketing messages. Experience presenting to small and large groups and dealing with unexpected questions and challenges during presentation.

  • Meets challenges consistently and confidently with energy and drive.

  • Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect.

  • Strong science and MS disease state knowledge

  • Strong Product knowledge

  • Ability to drive clinical solutions

  • Strong business acumen with keen analytical sense and ability to utilize quantitative analysis and sound business judgment in interpretation of sales and market data to drive strategy and build account plans

  • Ability to think strategically and bring innovation to the organization.

  • Advanced software skills, particularly MS Excel, Powerpoint, virtual presentation platforms

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 219589

Location: Rockland

Career Level: D - Professional (4-9 years)

Working time model: full-time