Client Service Manager at Prudential Ins Co of America in Moosic, Pennsylvania

Job Description:

Prudential Retirement, a division of Prudential Financial, Inc., delivers retirement plan solutions for public, private, and nonprofit organizations. Services include defined contribution, defined benefit and non-qualified deferred compensation recordkeeping, administrative services, investment management, comprehensive employee education and communications, and trustee services, as well as a variety of products and strategies, including institutional investment and income products, pension risk transfer solutions and structured settlement services.

Client Service Manager

Are you passionate about providing best in class client / customer service? Are you energized by Prudential purpose of delivering financial wellness?

Your team

You will be part of the Client Service team and will contribute to Prudential’s mission of creating financial peace of mind for individuals and organizations.

We will provide you with opportunities to work across Prudential Retirement.

Your role:

• Maintain and enhance relationships with retirement plan clients and key intermediaries, ensuring client satisfaction in partnership with the Key Account team.


• Conduct periodic client meetings and discussions covering administrative and service components of their plan or plans


• Implement any requested/approved plan changes by working with various internal partners (Operations, Contracts, etc.) in an accurate and timely manner. Embrace the spirit of continuous improvement and recommend changes


• Take intelligent risks that turn resolution of client issues into opportunities to help satisfy business goals.


• Travel for client site visits, finals presentations, etc; up to 20%  

Your experience:

• Four-year degree or equivalent work experience required


• 4 or more years of experience working in retirement service, financial service or similar highly regulated industry


• Ability to build and maintain relationships


• Experience with executive level presentations


• Proven excellent customer service, negotiation and probing skills


• Ability to prioritize tasks and to work independently in a deadline-oriented environment


• Proficient in Microsoft Office; Excel, PowerPoint and Word


• Leadership capabilities demonstrated through previous work experience, achievements, and/or extracurricular activities (i.e. community leadership)

It would be a plus if you have:

• Knowledge of governmental plans


• Client service experience


• Knowledge and understanding of Pension Industry (primarily Defined Contribution; Defined Benefit and Non-Qualified knowledge)


• FINRA Series 6 and 63, and State Life Insurance (required within 120 days of employment)

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.