Triage and resolve user issues. Perform SQL analysis on trickier issues in order to assist engineering in solving them
Gain understanding across tools to guide and coach team on best practices on continuous improvement
Work on problem-solving in collaboration with Engineers/ subject matter experts in order to resolve difficult issues..
Identify top issue drivers and escalate to tool owners for proactive resolution
Create / maintain process playbooks to scale the associated service model
Performing impact and Root cause analysis
Analyze issue trends & prepare summary for stakeholders
Managing communication with partner team / stakeholder
Skill/Experience/Education
Required:
2-3 years of experience with SQL Scripting and 1-2 years’ experience in any programming language
Degree in Computer Science / Engineering
Ability to quickly learn, understand, and work with new emerging technologies, methodologies
Effective communication skills, with the ability to work with multiple stakeholders
Ability to work individually and as part of a team with Meticulous attention to detail
Preferred:
Experience in Digital advertising, Customer management, Project management skills, Stakeholder management skills
Should have demonstrated operational abilities to drive impact in a fast-paced environment while maintaining an eye for detail.
Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving
Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
2-3 years of experience with SQL Scripting and 1-2 years’ experience in any programming language
Degree in Computer Science / Engineering
Ability to quickly learn, understand, and work with new emerging technologies, methodologies
Effective communication skills, with the ability to work with multiple stakeholders
Ability to work individually and as part of a team with Meticulous attention to detail
Preferred:
Experience in Digital advertising, Customer management, Project management skills, Stakeholder management skills
Should have demonstrated operational abilities to drive impact in a fast-paced environment while maintaining an eye for detail.
Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving
Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Customer Service
PL1
Required
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Online/Digital Marketing
NA
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.