Billing Exception Specialist at TXU Retail Services Company in Irving, Texas

Job Description:

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. 

Job Summary

The position is responsible for conducting analysis within an operating system to identify root causes for transaction or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customer accounts. Also, the individual will be accountable for identifying opportunities for process improvement to prevent recurring problems.

Job Description

Key Accountabilities

• Utilize advanced analytical techniques on billing and invoicing logs each morning to identify critical failures not captured by standard exception processes


• Learn, utilize, and maintain an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from the system.


• As new system functionality is added, undergo training directly with IT and translate & cascade this training to other agents within Revenue Management and Issues Management 


• Diagnose and resolve billing and invoicing escalations from other representatives


• Diagnose and resolve escalations from Issues Management agents that require a higher level of training to resolve


• Development, documentation, and training of new processes to reduce/address/eliminate categories of escalations from other representatives


• Analyze, determine root cause, and help develop solutions for billing errors in general, including un-invoiced conditions.


• Ability to effectively communicate system and/or financial impacts to all levels of management


• Ability to be flexible, self-motivated, work independently and require little supervision


• Validate and perform user acceptance testing for system related defects and/or enhancements


• Analyze and resolve billing and invoicing exception conditions


• Analyze and resolve complex issues with customer accounts; late/incorrect/missing bills, etc.


• Accurately perform full billing cancelations and associated re-billing, billing adjustments


• Analyze and address billing and service order exceptions

Education, Experience, & Skill Requirements

• 3-5 years billing transaction, and utility industry experience for Texas and Out-of-State, preferred


• Excellent oral, written and electronic communication


• Proficiency in MS office with advanced Excel skills


• Working knowledge of SQL and reporting, preferred


• Project Management skills


• Excellent analytical skills, attention to detail and problem solving


• High School diploma or equivalent required

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

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