Sales Coordinator at Hornblower Yachts LLC in Newport Beach, California

Job Description:

City Experiences is seeking a Sales Coordinator for our City Cruises operation in Newport Beach/Marina Del Rey.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Sales Associate is responsible for coordinating private charter event details for weddings, corporate events and social celebrations, up-selling assigned events through influential techniques and excellent customer service to increase sales and ensure successful events. Provide overall sales support to the region.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

Handle coordination and logistics of events as needed/assigned by DOS/RDOS, to include:

• Finalize all specific areas of event contracts for clear execution by service team; including but not limited to the event itinerary, entrée splits, beverage program, guaranteed guest count, and the collection of the final balance within the appropriate timeframe.


• Use up-selling techniques to increase account revenue opportunities a minimum of 20% average per quarter. Area of focus: hosted beverage programs, photography, merchandise, maximize food and beverage


• Ensure clear, detailed and accurate events are prepared for weekly catering meetings.


• Prepare precise “Final” event contracts for on board Event Manager; completed with all specific event details and account/communication backup documents.


• Provide consistent communication with all departments by preparing and presenting contracts for catering meetings, sending “All Calls” or making phone calls for any changes within two weeks of the event and submitting final group contracts to Event Managers as needed.


• Coordinate all vendor orders, and event details & logistics while maintaining accurate and detailed notes.


• Apply sufficient upsells charges on quotes to clients from all external vendor orders to include a minimum 35% mark-up with approved formula.


• Accurately submit and track all vendor invoices for orders placed. Promptly fill out P.O.s at the conclusion of events


• Ride a minimum of 1 charter per quarter (rides must include all GLAOC public cruise locations and products)


• See-off a minimum of 1 charter per month


• Act as back-up for incoming inquiries HCE receives via phone, mail and internet in a timely manner, as requested by the DOS.


• Establish positive and professional relationships with clients to provide amazing guest experiences, earn repeat business and ensure quality score goals are met.


• Exemplify professional and efficient communication


• Return all phone calls and emails within the same business day


• Demonstrate excellence in communicating all event information internally -- through catering meetings, “All-Calls”, finals and additional communication with all departments as needed.


• Maintain organized and up to date documentation of all client communications in Salesforce.


• Utilize account management and reservation system accuratelyPersonally, follow up with each client after sailing for feedback on their event and send HCE thank you cards to continue relationships, and to encourage referrals/repeat business.

• Provide daily Admin support for Sales office, included but not limited to: Answering “main” line as needed, ordering office supplies, greeting walk-in clients and answering general questions, booking walk-in public cruise clients


• Assist team members with site inspections, proposals, phone inquiries, client questions, etc. when necessary


• Exhibit an awareness of team member’s schedules to coordinate site inspections, lunch, doctor’s appointments, days off, etc.


• Attend Sales Team FAM’s and tradeshows representing Hornblower and our product offerings –assist with check in and set-up as needed


• Assist with special projects as assigned by the RDOS/DOS


• Attend and participate in applicable meetings

Requirements & Qualifications:

• Minimum of 2-years total sales coordination experience


• Prefer bachelor’s degree preferably in a discipline related to the work of the position


• Prefer hospitality experience but not required


• Proficient with Microsoft office products as well and CRM software.


• Organization skills required to effectively manage event details


• Excellent communication skills to include prompt, professional and thorough communications.


• Establish and maintain effective working relationships as required by job responsibility


• Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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