Patient Access Svc Spec II at Nemours in Wilmington, Delaware

Job Description:

Nemours is seeking a Patient Access Svc Spec II to join our team in Wilmington, DE.

The Patient Access Service Specialist II (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification and authorization, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.
The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all time

Schedule will be overnight. 7p-7a

Essential Functions:

1.Interviews patient guarantors face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.

2.Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.

3.Provides patient and/or family with information required by state and federal regulations.

4.Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc.

5.Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.

6.Coordinates with nursing staff to timely process patient transfers and discharges.

7.Verifies insurance benefits and eligibity by utilizing all available resources.

8.Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission.

9.Collects all applicable co-pays and posts to the patients account.

10.Assists with proper patient identification.

11.Willingness to assume certain functions in the absence of a lead.

Requirements:

Prior Health Care Experience is required.

High School diploma required.