Motion Industries is looking for a System Support Specialist to provide first-level support and problem resolution for internal and external customers; acts as point of contact for system related problems; monitors the enterprise network. This job is 80% on the telephone/computer and is shift specific. As an important part of the Motion Team, Specialists help to accomplish our customers' goals and visions to keep their industry in motion. Motion offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Responsibilities:
Perform all responsibilities in accordance with established IT and Company policies, procedures
and guidelines
Decisions must support both short and long-term goals
Ability to interact with all levels of internal and external clients
Must participate in established safety programs
Identify job hazards and promptly reported and corrected
Maintain a safe work space
Provide excellent customer service that will enhance and support Company operations and sales
Must complete time critical assignments on time to meet company goals and customer deadlines
Understands potential to be required to be on-call on nights or weekends or work weekend and nightshifts
Must enter all work into ticketing system
Complete assigned tasks as assigned by the System Support Manager
Provide level 1 support for PCs, printers, scanners, aircards and PDA devices
Assist the LAN/Server department with research and evaluation on a wide range of current and new
PC products and technical information
Perform on-sight technical PC support for corporate personnel
Ensures compliance with Motion Industries Performance Standards, with proper recognition of
investment for long-term growth
Recommends products as required and in accordance with Motion polices
Interacts with other Company locations/departments, IT employees, and suppliers to resolve any IT related problems
Attend in house training and become proficient on new technologies
Attend external training when approved by the company
Qualifications:
High School diploma or equivalent, college degree preferred year of experience on an IT Help Desk or other related experience
Should possess strong customer service skills and excellent verbal communications skills
Should possess strong working knowledge of Microsoft Office applications
Should possess good analytical/trouble shooting skills
Possess excellent written communication skills
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI136103083