System Support Supervisor at Motion Industries in Irondale, Alabama

Job Description:

Motion Industries

Job Description

Motion Industries specializes in getting customers what they need, when they need it. Our IT Department is seeking a candidate with supervisory experience for the System Support Supervisor position at our Corporate Office in Birmingham, AL. The Supervisor leads the short and long term planning necessary to implement IT specific programs that meet the needs of Motion Industries customers.

Responsibilities

• Manage the daily operation of the Systems Support level 1 group
• Provide standards, implementation policies and support tools for all LAN Server systems
• Direct staff in refining, developing and implementing IT programs as needed, in conjunction with the strategic plans of IT and Motion Industries
• Maintain call statistics, identify and escalate systemic issues
• Lead team to provide excellent customer service to enhance and support Company operations and sales
• Ensure proper staffing level to support both internal and external users
• Maintain overall responsibility to ensure a high-level of customer service
• Understand the potential to be on-call on nights or weekends
• Timely completion of support and project related tasks assigned to System Support
• May require occasional travel, including overnight travel.

Qualifications

• Leadership, communication, relationship and people management skills required
• Minimum of 5 years experience in customer service and support of all types of computer hardware
• Strong written and verbal skills
• Reliability, organization and attention to detail required
• Education, College preferred
• 3-5 years supervisory experience

GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI136103043 Apply Now