Digital Product Manager at Cigna in Portsmouth, New Hampshire

Job Description:

We're looking for the right person to join our dynamic and forward-thinking team, where you’ll lead the creation and delivery of exceptional experiences for Cigna.com visitors and customers of all demographics and abilities.

The Digital Product Manager will have responsibilities ranging from strategy and planning to operations and delivery, with a focus on driving a culture of digital thinking and delivering value to Cigna.com’s broad B2C and B2B audience, its stakeholders, and the company’s leadership.

You’ll guide the development and delivery of long and short-term digital strategy plans that align with business goals. This is a high-profile, high-impact opportunity where you’ll be responsible for delivering a superior digital experience that results in increased conversion, organic traffic, task completion, and engagement.

This is a management position with direct reports.

Responsibilities

• Understand and apply foundational Key Performance Indicators, business drivers, user research findings, and digital analytics to develop customer-focused solutions and engagement strategies, prioritize efforts, and drive delivery.


• Communicate digital vision and capabilities to senior management within Cigna and share insights and trends; provide subject-matter expertise, internally and externally; stay abreast of the industry and competitive landscape.


• Understand the use and practicality of new and emerging digital technologies and functionalities, and introduce new and relevant ideas and capabilities on a regular basis.


• Work collaboratively with key internal stakeholders including Business Development, Sales, Product, Service Operations, Marketing, Legal, and IT.


• Take a proactive and engaged approach to coaching, mentoring, and guiding your direct reports and the Agile teams in which they sit, in an effort to build and/or enhance overall digital capabilities.


• Partner with and manage the workflow of UX designers, product owners, user researchers, UX copywriters, and design operations & accessibility experts.

Job Qualifications

• Minimum of five years’ experience as a Digital Product Manager overseeing cross-functional teams in an Agile environment.


• Proven track record successfully delivering a superior digital experience and engagement strategy; able to effectively collaborate with front-end development teams; strong understanding of user-centered design.


• Deep understanding of modern web UI architecture and development, responsive web design, SEO, and analytics.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.