Job Description:

Director Collections and Cash Application

Virtual
Req #499

Thursday, May 6, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:

The primary responsibility of the Director, Collections & Cash Application is to oversee day-to-day operations within the departments. The Director is responsible for the management of the assigned portfolios to meet the company's quarterly target on cash collection and past terms balances. This individual will also be responsible for implementing processes and controls to ensure write offs are minimized, PO are funded, billing issues are identified and resolved, and customer's AR balance remain within established credit limits. The Director will also monitor customers' performance against approved payment plans and will manage all account assignments to our third-party collection agency, as well as be the first credit escalation level when a prospect's credit profile is under the company's guidelines.

ESSENTIAL FUNCTIONS:

• Manage the productivity and address/resolve escalations from the Collections & Cash Applications teams.


• Act as the subject matter expert and point of escalation in matters concerning credit, credit rating, collection strategy and customer communication.


• Ensure that the cash on accounts are maintained at a sustainable level.


• Provide month end analysis and dashboards for the Finance team, as well as the corporation external Auditors.


• Provide support to Treasury department as needed.


• Review processes and proactively identify key operational pain points, work with the respective departments, and propose enhancement for automation and efficiency.


• Develop and document requirements when implementing new processes and systems that affect the departments.


• Act as business liaison to IT for special projects on selected initiatives.


• Key business expert on Single AR projects. Will work to help define requirements, test, and roll out, ROI and on time delivery.


• Report at the Executive level, present data, and processes in a concise, yet complete manner and identify risks and mitigation factors.


• Manage, signoff and audit all assigned key controls.


• Effectively manage relationships with internal and external clients.


• Demonstrate leadership and empowering the team.


• Oversee departmental scorecard and various reporting.


• Other special projects/duties as assigned.


• A key 2021-2022 enterprise initiative is the implementation of a single middle office and AR system. The Director will be expected to actively work on this project, from requirement, configuration, testing, and training, to go-live.

QUALIFICATIONS:

• Bachelor's degree and 5+ years' experience in managing, engaging, innovative in leading team members.


• Must have a thorough knowledge of the order to cash processes.


• Must have strong technology understanding and analytical thinking capability to support solutions for operational efficiency.


• Must have process improvement background and communicate efficiently complex subject in clear and concise manner.


• Influence and change agent with leading partnership style.


• Automate, Improve, Design, Streamline processes for optimal results.


• Accounting, Analytics, detail oriented, capable to assess broader picture


• Excellent problem solving /analytical skills


• Ability to work independently with minimal guidance but also a team player sharing ideas and project responsibilities


• Ability to prioritize and show flexibility as needed


• Ability to work under deadline pressures while maintaining a positive work environment

CRITICAL COMPETENCIES FOR SUCCESS:
Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.
Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual's feel empowered and supported to reach their full potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the benefit of the organization.
Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.

Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure all stakeholders needs are met with a high standard of excellence, sense of urgency and predictability; focused and result oriented.
Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one's own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.

WORK CONDITIONS:

• Must possess comfort in learning, training, and engaging with others virtually through various video communication tools.


• Must be able to perform the essential functions of the job, with or without reasonable accommodation.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

• 
  Job Family
  Directors
  
• 
  Job Function
  DIR
  
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  Pay Type
  Salary
  

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