Implementation Specialist at Chubb in Chicago, Illinois

Job Description:

Chubb Workplace Benefits (CWB), is seeking an Implementation Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry for nearly 100 years. Come join our team of hard-working, talented professionals!

Position Summary:

The Implementation Specialist is responsible for developing and managing client implementation project plans for new and existing implementations. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation process.

Responsibilities:

• Single source of contact for clients, Account Executives, brokers and external partners during the implementation and enrollment process


• Partner with Enrollment Services to ensure quality, timely enrollments


• Manage the internal Implementation process including execution of enrollment data


• Demonstrate a solid knowledge of products, services including administration and billing and technology platforms


• Display an understanding of interdependencies/relationships with other internal partners


• Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors


• Establish and build cohesive partnerships with internal and external customers


• Deliver exceptional and timely customer service when addressing implementation questions and issues


• Manage and steward implementation issues toward resolution in a timely and efficient manner


• Responsible for service delivery up and thru first bill payment and reconciliation

Skills:

• Demonstrated analytical skills and knowledge base to consult with customers on insurance products


• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs


• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight


• Ability to prioritize and manage customer expectations accordingly

Education/Experience:

• Minimum of one to two years of insurance industry knowledge and experience in implementation, account management or project management is required.  Voluntary/Worksite marketplace experience preferred


• Minimum of one to two years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred


• Bachelor’s degree or equivalent experience required


• Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required

Reports to: Implementation Director

OUR BENEFITS

As a CWB corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT CHUBB WORKPLACE BENEFITS

Chubb Workforce Benefits is a force in the supplemental benefits marketplace. 

We have had a dedicated workplace unit since 1996 and leverage over 90 years’ experience providing supplemental benefits to individuals and their families.

Chubb stands for excellence. Our world class reputation, global leadership, extensive product offering and exceptional financial strength means we are partners you can count on with confidence.

Chubb is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

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At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.