Front Services Manager - Casa Marina Key West, A Waldorf Astoria Resort at Hilton Global in key West, Florida

Job Description:

Waldorf Astoria is seeking a Front Services Manager for its Casa Marina and Reach resorts in beautiful Key West, FL! This individual will lead our Valet and Bell Services staff in providing impeccable service to our guests.
Coming up on its 100th year, this historic property is a landmark of the grace, charm and tranquility of Old Key West and location on Key West's largest private beach. The resort has 311 rooms, over 11,000 square feet of banquet space, and 5 food and beverage outlets. This includes a 3-meal outdoor restaurant, 2 bars, a grab & go marketplace, and in-room dining.

The Front Services Manager oversees daily activities of Guest Services Department to provide quality service in accordance with Hotel standards. Conducts monthly staff meetings which include review of standards, hotel and departmental standards. Interviews, trains, supervises, counsels, schedules and evaluates staff.

What will I be doing?

As Front Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front/Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Oversee daily operations in all Guest Services departments
• Manage administrative projects and ensure adherence to established quality standards
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Recruit, interview and train team members
• Leading the bell staff and valet teams in hospitable and efficient service to our resort guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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