Sales Operations & Solutions Coordinator at Language Line LLC in Monterey, California

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Sales Operations & Solutions Coordinator

Role Description with Overview

Summary:

A coordinator is responsible for bringing together various elements or individuals to complete a project. The coordinator is to arrange dates, rooms, venues and agenda schedules for meetings between all of the individuals who will be contributing to a task or project. They will write internal communications around coordinating, scheduling, and distribution of self-paced training, video tutorials, handouts and emails, to inform team members of important notices and reminders and collect materials for distribution. The coordinator will also conduct regular analyzes of processes and procedures, survey analysis. Specific to the role is solutions support to complete administrative functions, vendor payments, reporting, auditing, client support, solution tasks, training and problem solving when requested for both InSight and Direct Response. Coordinator will perform other relevant duties as requested in addition to administrative support for various roles and special projects.

Key Roles

Coordination for both Sales Ops and Solution Support (InSight, Direct Response)

Essential Duties and Responsibilities­­­­­­­­:

INSIGHT SOLUTION:

• Process SF InSight request (various needs, audit, process)


• Support teams AE, ASR, SOHO with IS request, creating, updating


• Maintain, Clean up InSight queue, Account set up issues, corrections, rate detail review


• Equipment - Stand and refused and reshipping


• InSight invoices


• Asset tags reports - add data for each client


• Equipment orders, demo equipment , demo code distribution, Ipad and equipment returns


• Audits - InSight billing issue/audit, update missing CID in OLY, CID not syncing with SF with the right accounts and Equipment review


• Sales and New Hire Training for InSight support request


• InSight reports, quarterly reviews and adhoc reporting


• Trade Show management, tracking sheet, shipping InSight equipment, Returning, and monitoring tradeshow timelines and requirements for multiple shows.


• Solutions support to director and team when requested

DIRECT RESPONSE SOLUTION:

• Monitor SLA for LLTS and technology


• Process the Remedyforce tickets for each DR request


• Send final package to solutions specialist to confirm, update tracking


• Upload the files to J drive


• Review status updates and closure

SALES OPERATIONS:

• 
  Linkedin Sales Navigator
  • Admin monthly reports, Daily admin for users, updates and escalations, Link Chatter Feed - Research and post monthly updates , best practices, Complete quarterly, Facilitate trainings, training materials review of user metrics
  
  


• 
  Training and New Hires Scheduling
  
  
  • Coordinate all training requests
  
  
  • Coordinate the attendees, subject matter materials, arrival, dates, presenters, all correspondence, schedule and material distribution
  
  
  • Post review survey and follow up
  
  
  • Manage and support materials such as: System Manuals, Training Class Support Materials, Job Aids, and Reference Guides
  
  
  • Ensure all training content being utilized is up to date and easily accessible in Salesforce; assess impact/effectiveness of content through usage analysis
  
  
  
  


• Special Projects


• Support coordination activities in addition to various teams involved in current projects. This may be extended to any sales operations support team from Implementation to RFP or Marketing, for example.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)