Director of Housekeeping - Embassy Suites Portland Downtown at Hilton Global in Portland, Oregon

Job Description:

Embassy Suites Portland Downtown , our elegant boutique hotel offers exceptional levels of convenience and service. Built in 1912, the old Multnomah Hotel building combines original architecture and features with modern comfort, and is only two blocks from the city's Max Light Railway System.

With over 14,000 sq. ft. of flexible meeting space, and 276 Suites, our now legendary Embassy Service Culture combines with a unique property to give our guests a Portland experience to savor. Our award winning hotel has been recognized within the Embassy Suites Brand as consistently having one of the highest service levels, and is truly a unique opportunity to be a part of.

Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work list!

We are currently seeking a Director of Housekeeping, with the ideal candidate having 2 or more years of hospitality Housekeeping Leadership, CleanStay, and Hilton brand experience.

A Director of Housekeeping oversees and ensures overall cleanliness and product quality of the hotel. Interviews, trains, supervises, counsels, schedules and evaluates staff. Manages all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms
• Ensure rooms are clean and available to guests in a timely and efficient manner
• Manage daily systems use and management, cost controls and overall profitability, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Oversee and conduct room inspections
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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