HR Assistant (Benefits) at Dana-Farber Cancer Institute in Boston, Massachusetts

Job Description:

Job ID:23478

Location:450 Brookline Ave,

Boston,
MA 02215


Category:Operations

Employment Type:Full time

Overview

Reporting to the Director of Benefits & Rewards, this role functions as the initial point of contact for all DFCI staff members and retirees' day-to-day inquiries with a focus on employee benefits and leaves of absence. Responsible for providing high-level customer service, orientation presentations, timely tracking and reporting of departmental metrics, and supporting the day-to-day operations of Benefits.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feelsthey belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we.If working in this kind of organization inspires you, we encourage you to apply.

Requirements

• Is one of two lead resource for triaging routine requests received by phone, email, Ask HR inbox, mail, and "walk-in" visits; assesses each request to determine appropriate handling. Directs all non-routine requests to the appropriate HR staff.


• Tracks electronically all inquiries received on a timely basis. Acts as a resource to the metric reporting process.


• Greets and assists walk-in customers with routine questions.


• Presents to audiences being on-boarded to DFCI regarding benefit programs.


• Assists HR staff with researching requests and obtaining additional documentation and information.


• Assists with planning and implementation of Benefits & Well-Being programing including scheduling, preparing communications, and metric tracking.


• Assists with departmental audits and/or surveys.


• Assists with basic document preparation (e.g. spreadsheets, Word docs, slides, org charts), data entry, booking of conference rooms, assembly of employee packages and mailing projects.


• Assists with Recognition Programming as needed.


• Assists with the approvals and tracking of Personnel Change Forms and Special Pays.


• Performs duties related to other special projects as required.

Qualifications

• H.S. diploma or equivalent required; associates degree preferred


• 1 - 3 years office experience in customer service environment preferred


• Human Resources experience highly desirable


• Bilingual English/Spanish preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong customer-service skills is a necessity with an affinity for satisfying customer concerns


• Comfort with handling emotional employee situations with an ability to navigate negative results to as positive an outcome as possible.


• Desire for a career path in HR, leave administration, benefits, employee relations, and/or social work.


• Excellent communication and interpersonal skills.


• Prior experience with Microsoft Office programs and experience with HRIS is preferred.


• Must possess strong organizing and prioritizing skills.


• Ability to self-motivate while working as part of an HR team, and handle multiple priorities within specific deadlines.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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Job ID:23478

Location:450 Brookline Ave,

Boston,
MA 02215


Category:Operations

Employment Type:Full time

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