Online Sales Associate at Arhaus in Boston Heights, Ohio

Job Description:

NOT A REMOTE ROLE

An Online Design Consultant maximizes sales by assisting customers in the selection, purchase, and delivery of merchandise. Duties include providing warm, friendly customer service on line and over the phone as you read each customer’s need for assistance and match customer requirements to the benefits of our fine furniture & accessories.

You will also complete the sale by collecting any balances due, arranging for delivery and following up on any out-of-stock situations. Successful candidates possess complete product knowledge (we’ll train you!), are great multitaskers, and are highly organized with excellent written and verbal communication skills.

Monday through Sunday availability is a MUST

** Weekend hours required, schedule will vary each month

Essential Duties:

• Field customer sales inquiries and complete/enhance customer orders that originate from inbound web calls, chats and emails


• Follow-up on open orders report throughout each week to schedule deliveries and check on delayed merchandise. Follow up with all aspects of each sale until the merchandise is delivered to the customer’s home and customer is fully satisfied


• Resolves customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations. Refer the situation to store management or customer service department is solution cannot be reached


• Creating customers for life by building relationships and providing excellent Arhaus service throughout the sale and delivery process


• Handle inquiries, stock availability/status, returns, exchanges, credits and gift cards accurately, completely, and in full accordance with corporate policies


• Well versed and comfortable with the computer and other sales systems


• Support your co-workers and managers in day-to-day operations including assisting other sales consultant’s customers, as necessary


• Take messages for co-workers and communicate them clearly


• Know where to locate phone numbers for emergency situations


• Handles money according to established procedures

Required skills:

• Prior successful selling experience


• Proficient in Microsoft Excel and Word


• Strong written and verbal communication skills


• Highly organized. Excellent follow-up and follow-through skills


• Ability to work effectively with a team

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