Customer Success Specialist at Alliant Insurance Services in Newport Beach, California

Job Description:

Position at Alliant Insurance Services

With a history dating back to 1925, Alliant Insurance Services is one of the nation's leading distributors of diversified insurance products and services. As one of the 10 largest insurance brokerage firms in the U.S., Alliant operates through a national network of offices providing property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available on the company's web site at:www.alliant.com.

SUMMARY

Responsible for working with internal stakeholders, product owners and development teams to advocate for the needs of the users, define optimal user experiences and develop essential training materials and job aids.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and influences the strategy and content of Service console and other benefits platforms;


• Maintains list of suggested enhancements for sprint planning discussion with Product Owners;


• Organizes and maintains the content on AlliantNet (Content Management System);


• Creates and updates the training materials, including job aids, user guides and knowledge library content;


• Maintains overarching training calendar to support multi-regional training schedules;


• Conducts and develops ongoing regional training on all benefits systems and new product launches;


• Trains new hires and conducts acquisition trainings;


• Coordinates with regions on training needs, user adoption and regional data reviews;


• Provides recommendations to enhance the user experience and drive adoption;


• Administers and assigns cases within the user support queue as appropriate;


• Supports all system requests to ResourcePro including documentation of their processes within the system;


• Tests systems prior to live release to ensure training documentation and design are aligned;


• Provides user support across all benefits systems that includes user access, system troubleshooting, data management, business process and enhancements;


• Identifies trends in support tickets to develop additional training documentation and future enhancements;


• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's degree or equivalent combination of education and experience

Three (3) to Five (5) years related work experience

Insurance industry or health plans operations experience preferred

SKILLS

Excellent verbal and written communication skills

Excellent attention to detail

Excellent problem solving and time management skills

Ability to work independently as well as collaboratively to achieve specific goals and objectives

Ability to prioritize work for multiple projects and deadlines

Proficient in Microsoft Office Suite

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Submit Resume" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.