Technology has changed daily life in a way no one could have imagined. It's made us more productive, capable and connected. But it has come at a cost. We're productive, but overwhelmed. Capable but paralyzed by too many choices. Connected, but only if social media counts. Living this way creates a void in our daily lives. Yo Labs is here to change that. Our team is committed to alleviating the mental load that our modern world has created by putting human connection back into technology and caretaking at the heart of everything we create.
Our Cypress member services team are dedicated assistants who partner with our members to get things done; whether that's daily to-do's or bucket list future planning. Unlike virtual assistants and productivity apps, we are real people who handle things exactly as our members would from start to finish.
The ideal candidate will provide support with everyday household to-do's and planning for multiple members with overlapping timelines. They have a natural curiosity for researching and love accomplishing things that seem impossible. They are a brand ambassador with our members as well as 3rd party partners and love delivering a memorable experience and providing world class customer service.
What you will get to do:
Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
Responsible for onboarding new members and creating the first magic-moment
Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience
Creates a relationship with the member by building rapport and trust
Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
Proactively anticipate future needs for the member & create mini-magic moments
Assist in professional partner selections, project management and communications
Serves as a liaison between members and vendors in managing projects, budgets and logistics
Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
Can de-escalate member
Delivers service KPI's and meets SLA's ; always striving to exceed member expectations
Test and use company technology in order to provide product feedback to drive quality
Cross functional communication between multiple departments and key stakeholders
Learn and retain a thorough working knowledge of all existing and new products
Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer
What You'll Bring:
Min. 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning
High school diploma or equivalent (required)
Post-secondary degree or certificate, preferably in Business Management (preferred)
Strong communication skills : Listening, verbal and written communication
Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus
Resourceful and creative ; strong researching skills
Extremely organized & excellent attention to detail
Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
Remains calm & professional under pressure and with competing priorities
Supports colleagues through encouragement, open communication & "how can I help you" mentality
Enjoys working in a collaborative work environment
Has flexibility in their work schedule and willing to work weekends, evenings and holidays
Has FUN!
What We Offer:
Competitive compensation package
Comprehensive benefits
Pet Insurance
Paid Parental Care Leave
Flexible Work Program
Volunteer time Off
Casual Dress Code
Total Well Being Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.