Delivery Manager at Bud & Mary's Cultivation Inc in Marshfield, Massachusetts

Job Description:

Title: Delivery Manager
Job Class: Salaried Employee
Job Summary: The Delivery Dispatcher is responsible for oversight of all day to day aspects for all delivery related activities for the delivery, retail, cultivation and manufacturing operations at Bud & Mary's (B&M). The Delivery Manager oversees the delivery staff, including all Delivery Drivers and Delivery Associates' day to day schedules, B&M vehicles, and location assignments. Additionally, the Delivery Manager ensures that all delivery-related manifests and required documentation are received and properly filed/uploaded at the start and end of every delivery vehicle shift. This position directly reports to the President and the Director of Inventory & Data Management of B&M.

Core Competencies: Bud & Mary's ensures consistent employee performance expectations are set across our organization by utilizing a set of Company Core Competencies. All employees are expected to perform their roles by meeting the expectations set forward within the core competencies as the needs of the business demands.

Duties may include but are not limited to:

Adhering to company mission statement and core values, while maintaining high ethical standards and professionalism.

Abiding by the regulations set forth by Cannabis Control Commission regulation 935 CMR 500 and B&M company policies and procedures.

Maintaining a friendly, courteous and compassionate demeanor at all times.

Cultivating strong relationships with both Delivery Drivers, Delivery Associates and Dispensary Partners to reduce the stress that comes with last minute schedule changes.

Communicate with the ME dispensary to make sure all needs are met for scheduling.

Managing the weekly schedule for Delivery Drivers and Delivery Associates.

Reviewing Drivers' logs & monitoring all actual versus scheduled arrival/delivery times

Monitoring vehicle repair and maintenance schedules.

Logging customer shipping schedules and addressing any comments, complaints or concerns.

Communicating with partnering Marijuana Establishment about any orders that could not be delivered.

Coordinating the replacement of any Drivers or Delivery Associates whose shifts need to be covered either in advance or last minute.

Acting as a communication liaison for the Delivery team .

Answering all incoming emergency and non-emergency phone calls from staff on the road.

In case of an emergency, following the emergency protocol procedure.

Overseeing daily activities of the Delivery team.

If necessary, modifying daily routes to accommodate the needs of customers in the logistics software.

Taking care of support tickets for our logistics software.

Training the Delivery team on the use of the logistics software.

Monitoring any sudden route changes or road construction issues and working with Delivery Drivers to establish new routes for timely deliveries.

Preparing all electronic devices and paperwork from the dispensary (i.e. manifests, routes and delivery logs).

Maintaining records of dispatched vehicles, driver routes, route changes, as well as delivery and pickup times.

Ensuring drivers always comply with transportation regulations and laws.

Performing daily quality control check

Developing process improvements to achieve cost effectiveness and time saving.

Coordinating training for all new delivery staff

Demonstrating accuracy and thoroughness in order to improve and promote efficiency;

Analyzing and troubleshooting delivery issues in a timely fashion.

Helping the team keep a customer service and learning-based openness that helps Drivers remain focused on delivering quality service.

Providing updates on daily Delivery metrics and offering solutions to increase efficiency and provide quality customer service.

Working in close collaboration with Marijuana Establishment inventory specialists and security personnel.

Working in close coordination with a team of other Delivery Drivers, Inventory Specialists and Security personnel.

Strives to increase productivity and efficiency of Drivers and processes.

Ability to work in a team environment in high pressure situations.

All other job duties and tasks as assigned.

Qualifications:

High School Diploma required

Bachelor or associate degree in a related field - preferred but not required

Other Requirements:

Must be at least 21 years of age

Must have a valid driver's license

Must be able to obtain proper badging as required by the state of MA

Must be able to lift, pull, push, and/or carry up to 50 lbs

Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays

Must be able to pass a drug screen (Required; THC is not a disqualifier)

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