Job Description:
Public Safety Dispatcher
Location:
9981 So HealthPark Circle, Fort Myers, FL
Department: Public Safety
Categories: Service/Support
Type: Full-Time
Shift: 8:00 AM-6:00 PM
Schedule: Days
Description:
The public safety dispatcher is an integral part of the safety and security operations of Lee Health. This role is directly responsible for conveying critical, timely, and accurate information to all pertinent parties. The work is performed in a call center environment and involves call-taking and dispatching of emergency and non-emergency calls. Public Safety Dispatchers handle a large volume of incoming emergency and non-emergency telephone calls from the public, Lee Health Employees, as well as dispatch security officers to calls for service.
Requirements:
Educational Requirements
Required:
- High school or equivalent (GED)
Experience
Required:
-
1 year or more experience in an emergency dispatch, call center or 1 year of service with Lee Health Public Safety required.
State of Florida Licensure Requirements
Certifications/Registration Requirements
Required:
-
IAHSS Basic Level Certification (CHSO) within 60 days of employment
- All license/certification must be current and active at all times
Other Requirements:
- Communicate effectively in English both verbally and in writing in order to carry out and communicate safety instructions.
- Bilingual: English/Spanish highly preferred.
- Multi-task in a high paced stressful environment and keep calm in all situations.
- Proficient in use of computers and printers, and/or ability to learn appropriate software applications.
- Proficient in Microsoft applications.
- Assess emergency situations and control disorderly conduct situations and combative patients.
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