Product Service Support Engineer at Johnson Controls, Inc in Waynesboro, Pennsylvania

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

Provide technical support for FRICK Industrial Refrigeration customers, field personnel and sales staff through venues including telephone and Email and offer technical solutions to very complex problems by assisting them in troubleshooting the system / equipment and offering advice and guidance in resolving the issues.

How you will do it

• Personal interaction with other groups including engineering, design, YPS and ECS controls.


• Technical research of industrial refrigeration equipment such as packages, compressors, vessels, control panels, piping, pumps and valves in support of our parts center and customer needs.


• Identify quality issues and research as necessary to offer plausible solutions for consideration so they can be presented to the quality team.


• Must keep self-up to date and educated on new and existing product lines which may require up to 10% travel.

What we look for

Required

• Minimum of (5) years’ experience in the industrial refrigeration field.


• Experienced in the service and troubleshooting of ammonia refrigeration systems.


• Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint), as well as Internet software and E-Mail is required.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.