Director of Information Technology Services at HomeTrust Bank in Asheville, North Carolina

Job Description:

Role Summary

Reporting to the Chief Information Officer, the Director of Information Technology Services provides strategic direction, planning and oversight of all aspects of IT HelpDesk and Infrastructure departments to ensure IT Service deliverables are effective, efficient, meet stakeholder requirements and remain within corporate standards.  

 

Key Responsibilities / Essential Functions

• Serves as the primary liaison between business units and IT services staff; routinely interacting with Executives, Managers and Supervisors from all lines of business to analyze requirements and ensure IT Services projects are prioritized and resourced to meet the Bank’s strategic objectives.


• Prioritizes technology initiatives and coordinates the evaluation, deployment, management, and communication of current and future technologies.


• Develops and communicates business/technology alignment plans to Executive Management, staff, partners, and the Board of Directors.


• Responsible for governance processes for the bank’s IT architecture, telecommunications, networks and desktops.


• Oversees IT Services escalation procedures to ensure proper and timely resolution of critical issues, and monitors HelpDesk ticketing system for consistency and professionalism throughout each response.


• Directs the development and execution of an enterprise-wide disaster recovery and business continuity plan.


• Develops, implements, maintains, and oversees the enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices.


• Oversees all aspects of IT hardware and software deployments, system upgrades, and patch management.


• Conducts research to remain up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new business processes and system alterations.


• In coordination with the Chief Technology Officer (CTO), acts as liaison for the company’s technology vision via regular written and in-person communications with Executives and Board.


• Supervises the recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies.


• Ensures continuous delivery of technical services (3 – 9s) through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance.


• Ensures equipment and software operations adhere to applicable laws, regulations, and corporate standardization policies.


• Manages the administration of all computer security systems and their corresponding or associated software, including firewalls, intrusion detection systems, and anti-virus software.


• Develops and monitors the security and technical services annual operating budgets for purchasing, staffing, and IT operations.

 

Your Experience

• 4 year degree required.


• Bachelor’s degree in Information Systems, Computer Science or Business preferred.


• 10+ years of managing IT Services required.


• 5+ years of supervisory experience required.


• 5+ Years of Banking industry experience preferred. 


• Ability to think and manage strategically, and to objectively analyze and evaluate issues to make an informed decision.


• Significant experience with computer systems (hardware/software), networks, and information security.


• Broad knowledge of bank operations in a large bank environment.


• Strong written and oral communication skills, interpersonal skills, and executive presence.


• Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks. 

 

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

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Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

 

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.


• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• The employee will frequently communicate and must be able to exchange accurate information with others.


• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

 

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

 

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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