Job Description:

Office Coordinator

Job Ref: 21162

Category: Clerical & Administrative Support

Location:

Emerson Hospital,
133 Old Road to Nine Acre Corner,

Concord,
MA 01742

Department: Westford Physical Therapy

Schedule: Full Time

Shift: Day/Eve shift

Hours: M-Th 10:30-7. Fri 7-3:30

The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.

Minimum Qualifications

• 
  Education
  
  
  • Associates degree or medical certification preferred
  
  
  • Exposure to medical terminology preferred
  
  
  
  


• 
  Experience
  
  
  • 2-3 years' experience in patient or customer service role
  
  
  • Proven patient/customer service with focus on quality and efficiency
  
  
  • Has demonstrated the ability to multitask in a fast paced environment
  
  
  • Proficient in Microsoft Word/Outlook
  
  
  • Knowledge of Redock strongly preferred
  
  
  
  


• 
  Licensure and/or Certification
  • Medical terminology preferred
  
  


• 
  Skills
  
  
  • Uses positive language
  
  
  • Excellent customer service skills.
  
  
  • Team oriented, team builder
  
  
  • Patience
  
  
  • Comfortable in a busy environment
  
  
  • Ability to change job functions from phone to direct patient contact
  
  
  • Ability to prioritize
  
  
  • Attentiveness
  
  
  • Must be able to read, write, and communicate in English.
  
  
  • Computer skills required.
  
  
  • Ability to maintain confidential information.
  
  
  
  

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