Ethel M Part Time Sales Associate - McCarran Airport at Mars, Incorporated in Las Vegas, Nevada

Job Description:

This position will be for the Ethel M store located at the McCarran International Airport in Las Vegas, NV.

This role is responsible for providing an exceptional experience for our Guests in a sales associate position. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates' experience in our friendly, engaging retail environment. The primary focus of this role is to convert our guests to purchase our unique product by delivering a personal experience of remarkable taste and discovery, inspiring our consumers to embrace and share their love of chocolate.
Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS

• Consistently and authentically follows Ethel M sales approach


• Demonstrates pace with a sense of direction and purpose and actively approaches Guests


• Asks open ended questions to determine the Guests needs


• Shares product knowledge including chocolate facts with Guests that relates to the customers needs


• Shows focus items as well as add-ons or additional items


• Conducts product demonstrations as needed


• Thanks Guests and encourages them to return


• Contributes to and is knowledgeable of store sales goals and results


• Is proficient in enhanced areas of the retail shop including the Café, the Demonstration area and the Tasting Room experience.


• Balances serving multiple Guests and completing multiple tasks


• Acts as a positive role model for others by demonstrating passion and enthusiasm

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

• Is knowledgeable of and upholds Ethel M Chocolates' visual merchandise standards


• Notifies the Manager of any re-stocking or re-merchandising opportunities


• Straightens sales floor by picking up trash or merchandise


• Proactive in sales floor recovery by adhering to standards to enhance the stores appearance


• Consistently adheres to stock processing standards


• Completes open and closing cleaning procedures

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

• Compliance to all company policies and procedures including Loss Prevention, Safety/Emergency, and Quality & Food Safety


• Ensures all areas of the store including the sales floor and Backstage are neat, clean, organized, operational and safe


• Ability to use equipment/tools in support of the job function, in a safe and responsible manner


• Follows all food safety guidelines

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

• Trains new associates, as needed.


• Must be on time for work and take breaks in timely manner


• Adheres to all dress code standards


• Ability to represent our brand appropriately and responsibly


• Ability to maintain standards in designated area of responsibility


• Ability to manage time at work effectively and efficiently


• Must be able to contribute to the success of the team in a positive way


• Sense of urgency in handling job responsibilities


• Exemplifies the Five Principles of Mars


• Be an inspiration to others, ethically and professionally


• Ability to develop personal skills and capability through on-going training, as provided by the company


• Supportive of management decisions


• Other duties as assigned by the management team

Mission Critical Competencies

• Approachability


• Customer Focus


• Integrity and Trust

• Drive for Results


• Interpersonal Savvy


• Peer Relationships

• Guest Service


• Selling


• Merchandising


• Brand / Product Knowledge


• Store Operations


• Business Acumen


• Personnel Policies and Procedures
  
  
  • Demonstrated ability for mathematical skills
  
  
  • Ability to lift 30 pounds
  
  
  
  

Key Experiences

• Retail experience is preferred, not required


• Experience with guests in a service oriented environment

Desired Education

• High school degree

Decision Making Authority and Impact

• Ability to make immediate decisions regarding customer service issues


• Ability to make recommendations to enhance operational and associate needs


• Must be able to work a variety of shifts including evenings, weekends and holidays.