Sr. Systems Support Specialist at STANDARD AERO SAN ANTONIO INC DBA STANDARD AERO in San Antonio, Texas

Job Description:

Position Description

Installs, configures, tests, troubleshoots, repairs and maintains personal computers, printers, barcode readers, local area networks (LANs), private branch exchanges (PBXs) and related software and hardware to keep new and existing systems operational. Provides technical assistance to system users.

Specific Accountabilities:

• Interface with vendors, business leaders and IT staff members on a daily basis to resolve site specific issues and or implement solutions supporting shop floor IT requirements.
• Act as a team leader in manage the ticketing queue in Jira, help prioritize tickets and ticket assignment to ensure user reported issues are resolved within the published SLAs.
• Orders and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
• Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
• Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.
• Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
• Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
• Maintains and administers the telecommunications systems, including Private Branch Exchange (PBX), Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
• Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
• Responsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.
• Diagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.
• Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
• Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
• Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
• Carries out special projects as assigned.

Position Requirements

• Working experience using JIRA service desk for managing incidents and service requests.
• Strong analytical, attention to detail, and problem solving skills.
• Good planning, organizational, analytical, decision making, oral and written communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to read, understand and interpret network diagrams.
• Working knowledge of PC's in the current company operating system environment.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Regularly required to sit for prolonged periods.
• Regularly required to stand, walk, bend, push, pull, crouch, crawl and/or climb for prolonged periods.
• College diploma in computer science; or equivalent.
• Must be authorized to work in the US.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.

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