Manager, Onboarding at Delta Dental of California in San Francisco, California

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.
The Manager of Onboarding is responsible for leading a team of Onboarding Project Managers who implement new and existing clients, health care reform, partnerships, products, and policies. Areas of accountability include client and vendor management, project management and operations management as it relates to the coordination of internal resources. The Manager will work with external customers and cross-functional team leaders to determine requirements and develop consistent standards, policies and procedures to ensure data integrity, accuracy and timeliness. This position will also develop and implement Customer Onboarding strategies to support organizational goals and initiatives, with a focus on continuous process improvement.

How you will make an impact:

• Oversees all aspects of the Customer Onboarding team, including day-to-day activities, staff evaluation and performance monitoring.


• Analyzes reports to make data-driven tactical and strategic decisions on staffing models; forecasts, plans and allocates resources to effectively meet productivity and quality goals.


• Coaches, mentors, and develops staff, providing career development planning and opportunities.


• Leads employees to meet Delta's expectations for productivity, quality, continuous improvement and goal accomplishment.


• Plans, evaluates and optimizes the efficiency of business processes and procedures to enhance turnaround time, quality, efficiency and output.


• Identifies and leads daily priorities for cross-functional teams.


• Engages in problem-solving and issue resolution activities for complex Onboarding projects and escalations.


• Performs risk assessments and crisis management activities to ensure compliance and timely issue resolution.


• Provides both functional and technical system-specific knowledge throughout the project life cycle.


• This list is not all-inclusive and you are expected to perform other duties as requested or assigned.

What we look for:

• A Bachelor's degree in Business Administration or a related field preferred.


• A minimum of 6 years of industry experience in healthcare with demonstrated experience leading large and complex onboarding projects.


• A minimum of 4 years supervisory experience.


• 3+ years of experience working with Medicare/Medicaid programs preferred.


• Ability to collaborate with leadership in a sales and service environment.


• Advanced project management skills.


• Strong technical expertise in system capabilities across all plan types.


• Strong leadership skills with the ability to encourage innovation and teamwork, and to build effective teams.


• Ability to take initiative and demonstrate accountability for area of responsibility.


• Excellent interpersonal, written, and verbal communication skills.


• Strong analytical abilities, including skill in critical thinking and problem-solving.


• Ability to present information to executives, clients and brokers.


• Knowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelines.


• Knowledge of health care industry.


• Ability to use software to create reports, presentations and spreadsheets involving complex databases and information.


• High level of proficiency with Microsoft Office applications.


• A valid driver's license, ability to travel and sustain company expenses for a period of up to one month.

Benefits and perks:

• 12 days starting vacation plus 12 holidays and your birthday off!


• Multiple medical insurance options: 100% paid or low cost premiums


• 100% paid dental insurance


• 100% paid vision insurance


• Employee Well-Being Program


• Culture of learning: substantial tuition reimbursement to improve your skills


• Career growth: we love promoting from within


• Strong commitment to work/life balance


• Social responsibility and volunteer opportunities

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-LS1
At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let's chat. We would love to tell you more!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Proof of eligibility to work in the United States must be provided if selected for hire. Apply Now