SENIOR APPLICATIONS ANALYST at Panda Restaurant Group Inc in Rosemead, California

Job Description:

Senior Applications Analysts, Rosemead, CA: Analyze business services, apps, & system reqts & relationships for functional areas. Identify business services & apps, incl the config items, & build relationship mapping in ServiceNow. Lead in doc knowledge & processes, & conduct training in ServiceNow platform.

Send resume to: Panda Express, Inc., 1683 Walnut Grove Ave, Rosemead, CA 91770.

• ANALYZES BUSINESS SERVICES, APPLICATIONS, AND SYSTEM REQUIREMENTS AND RELATIONSHIPS FOR FUNCTIONAL AREAS.


• IDENTIFIES THE BUSINESS SERVICES AND APPLICATIONS, INCLUDING THE CONFIGURATION ITEMS, AND BUILDS THE RELATIONSHIP MAPPING IN SERVICENOW, MAKING THE CONFIGURATION MAP AVAILABLE DURING CHANGE REQUESTS, PROBLEM MANAGEMENT, AND INCIDENT MANAGEMENT.


• cOMPLETES ALL TECHNICAL ASPECTS AND TOOL SOLUTION DELIVERY INCLUDING APPLICATION UI CONFIGURATION, WORKFLOW CONFIGURATION, SCRIPTING, API, SYSTEM INTEGRATIONS OF SERVICENOW WITH OTHER BUSINESS APPLICATIONS INCLUDING, BUT NOT LIMITED TO INFOR LAWSON, POS SYSTEMS, ACTIVE DIRECTORY, SSO, AUTOMATED SYSTEM MONITORING TOOLS AND ETC.


• PLANS AND CONDUCTS THE ANALYSIS OF COMPLEX BUSINESS ISSUES TO BE SOLVED WITH PROCESS CHANGES AND INFORMATION SYSTEMS.


• WORKS CLOSELY WITH BUSINESS USERS TO RESOLVE ONGOING FUNCTIONAL ISSUES.


• IMPLEMENTS CHANGES TO THE ITIL PROCESS.


• MAINTAINS TECHNICAL EXPERTISE AND KEEPS CURRENT WITH RELEVANT INDUSTRY STANDARDS AND BEST PRACTICES IN SERVICENOW FOR FUTURE DEVELOPMENT STRATEGIES; DRIVES THE CONTINUOUS IMPROVEMENTS OF OUR IMPLEMENTATION METHODOLOGY AND SERVICE OFFERINGS BASED ON BUSINESS USER EXPERIENCES.


• DESIGNS, PLANS, DEVELOPS, MAINTAINS., ADMINISTERS, AND IMPROVES ENTERPRISE SERVICE MANAGEMENT SOLUTIONS IN SERVICE NOW AT AN ARCHITECTURE LEVEL AND WORKS WITH AND OVERSEES THIRD PARTY VENDORS.


• LEADS IN DOCUMENTING KNOWLEDGE AND PROCESSES, AND CONDUCTS TRAINING ON THE SERVICENOW PLATFORM FOR MANAGEMENT, IT AND END USERS.