IT Support Technician at Ametek, Inc. in Tulsa, Oklahoma

Job Description:

Job ID: 19249

Position Description:
The IT Support Technician position is primarily responsible for supporting the Information Technology infrastructure for the manufacturing sites in Tulsa, Oklahoma.

Position Requirements:
Essential Duties and Responsibilities:
•Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, data archive).
•Monitoring and maintaining computer systems and networks.
•Responding in a timely manner to service issues and requests.
•Providing technical support across the company (this may be in person or over the phone).
•Setting up accounts for new users and terminating accounts as well.
•Testing new technology as applicable.
•Managing employee and vendor badge program.
•Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
•Keep all systems compliant with Ametek security standards for Microsoft updates ,
AntiVirus (Crowdstrike) , etc.
•Provide support for the Servers (Windows 2016 and 2012), PCs (primarily Windows 10), PC applications and Printers throughout the facilities.
•Install and configure Company approved software (Office 365, Smarteam, or other internal business programs).
•Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
•Keep all network ports NAC compliant
•Ensure maximum local system availability and remote connectivity.
•Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
•May require working off hours as business needs arise.
•Maintain/enforce the IT Security Policies and procedures.
•Develop key relationships with users and develop an understanding of key business processes.
•On occasion and prior to holidays due to business priorities, overtime may be required. At times, work hours may need to be adjusted depending on the needs of the business and backup covering for vacations etc.

Experience:
•5+ years of IT experience in Windows desktop support.
•Knowledge of Desktop applications including MS Office and Lotus Notes.
•Experience in the support of other desktop technologies including printers and scanners.
•Ability to troubleshoot basic network issues and escalate as needed.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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