Coordinator, Student Records & Reporting-Registrar at University of Houston - Downtown in Houston, Texas

Job Description:

The Coordinator of Student Records and Reporting is responsible for supporting the Registrar's Office in daily operations, management, and maintenance of student records and reporting. This position is also responsible for special projects, such as implementing automated processes.

DUTIES

1. Resolves complex service issues with respect to the release of student records


2. Resolves misrouted request complaints, time-sensitive requests, and other sensitive matters in cases


3. Maintains the accuracy of data in the student record module of the student information system and document imaging system


4. Implements academic and administrative policies and procedures in the management of accurate student records


5. Reviews and maintains student information in both online systems and printed records


6. Responsible for organizational detail, set-up, and troubleshooting related to scheduling, registration, grading, end of term processing, and other maintenance to the student record


7. Oversees all National Student Clearinghouse processes; degree verifications and student enrollment verification


8. Manages file retention process and document imaging and organization of student records


9. Assists in developing and implementing comprehensive student data file review procedures


10. Maintains confidentiality of student records, adheres to the requirements of the Buckley Amendment, FERPA as it applies to student records


11. Compiles, edits, and disseminates complex reports Manipulates student information system to generate reports Assists staff and students with questions regarding online registration and technology issues in regards to schedule changes, course withdrawals, faculty grading, administrative drop, etc. Responds to student, staff, and faculty inquiries and directs and refer students to appropriate academic support areas Serves as liaison to coordinate activities with internal and external contents Oversees student workers scheduling and tasks

MARGINAL DUTIES

1. Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports: None

Delegation of Work: N/A

Supervision Given: N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location: Works in an office environment 6 to 8 hours

Physical Demands: Work is normally performed in a typical interior work environment that does not subject the employee to any unpleasant elements. The position is physically comfortable; the individual has discretion about walking, standing, etc. The work environment involves minimal exposure to physical risks.

EEO/AA

Required Education: Baccalaureate degree

Required Experience: Minimum of three (3) years of related job experience

License/Certification:

PREFERRED QUALIFICATIONS

None