System Administrator at Language Line LLC in Washington, Washington DC

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Essential Functions

Become part of the team that protects the extensive and diverse nature of operations across the diverse systems of the LanguageLine platform that incorporates a broad variety of systems, networks, and data. You'll be asked to utilize complex and advanced analysis techniques which require an extensive understanding of technical environments, IT networks, and systems. You will be expected to leverage this expertise, combined with frameworks, regulations, and other guidance, to evaluate technology infrastructure of the organization. Essential to your success in this role will be strong analytic and IT technical skills to evaluate highly complex and diverse IT systems while maintaining the ability to understand and relate the needs to the organization's overall technology platform.

• Support platform administration, installation/configuration management and reporting.
  
  


• Maintain appropriate system and network security.
  
  


• Isolate problems and conduct appropriate research and troubleshooting efforts.
  
  


• Provide technical support for Tier 1 and escalated issues.
  
  


• Monitors IT Service Delivery tickets and follows up with assigned personnel to ensure timely resolution of problems.
  
  


• Invokes problem escalation procedures to Tier 3 engineering team.
  
  


• Provide 2nd level support for Help Desk Requests, and help drive projects.
  
  


• Ensures the upkeep and maintenance of IT equipment.
  
  


• Develops and maintains documentation for a variety of software applications and hardware designs.
  
  


• Maintain Active Directory, Group Policies, and Networks to include adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem.
  
  

Additional Functions

• Possess the ability to troubleshoot server and workstation hardware across several manufacturers and platforms (including, but no limited to Supermicro, Dell, HP, NetAPP).
  
  


• Follow configuration management and change control procedures when addressing system updates and changes.
  
  


• Follow Incident Reporting procedures.
  
  


• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  
  


• Ensures that decisions made to improve the overall IT Service Delivery area are continually carried through.
  
  


• Support of specified hardware and software environments.
  
  


• General user and Tier 1 support as required.
  
  


• Work collaboratively across teams in a fast paced, global environment.
  
  


• Exhibit strong quantitative, analytical and problem solving skills.
  
  


• Solid experience using VMWare vSphere, and ESX virtual computing methods.
  
  


• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, SAN systems, DFS, other systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  
  


• Participates in planning for acquisition of new end-user hardware, efficient deployment of hardware; and performs upgrades on existing hardware to maintain performance standards.
  
  


• Work alongside Virtualization and Storage administrators to respond to end-user trouble requests through enterprise ticketing system.
  
  


• Possess the ability to troubleshoot server and workstation hardware across several manufacturers and platforms (including, but no limited to Supermicro, Dell, HP, NetAPP).
  
  


• Perform configuration, optimization and tuning of Linux systems, ESXi systems, and Nimble brand storage devices and software.
  
  

Qualifications

• A Bachelor's degree or equivalent practical experience in Computer Science, MIS, or a related field and 2 years' hands on experience as a systems administrator.
  
  


• Knowledge of enterprise-level administration for common network services such as Active Directory, GPOs, DNS, TCP/IP, DHCP and troubleshooting as well as Microsoft Office Suite.
  
  


• Experience in an Oracle, LINUX and SQL Server environment.
  
  


• SAN/NAS experience in a multi-vendor environment (Nimble, Data Domain, Avamar, and Dell).
  
  


• Diagnostic and troubleshooting ability for Linux workstation and server builds.
  
  


• Solid experience using VMWare vSphere, and ESX virtual computing methods.
  
  


• Experience with acquisition integrations and transformations of people, process and technology a plus.
  
  


• Experience with ITIL Service Methodology or similar maturity model a plus.
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)