Process Improvement Project Manager at Epiq Class Action & Claims Solutions in Atlanta, Georgia

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Overview: 

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  The Process Improvement Project Manager provides project leadership on internal initiatives that are strategic in nature, span across functional areas, and provide practical and effective solutions for the business 

  
  


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  This role will also be responsible for 4 direct reports

  
  


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  Collaborates with process owners and business leaders to identify improvement opportunities and foster the development of solutions that address a wide range of business challenges 

  
  

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  Leads cross-functional teams in the planning and execution of process improvements projects and in the development of new processes 

  
  


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  Determines key project milestones, deliverables, dependencies, issues, risks, and outcomes 

  
  


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  Thinks strategically, with an equal focus on delivering to both short-term and long-term objectives 

  
  


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  Enjoys the challenge of solving complex problems as the leader of high-performance project teams 

  
  

 

  Responsibilities: 

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  Determine and maintain project timelines, estimated level of effort, and resource/budget requirements 

  
  


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  Prioritize project activities, ensuring deadlines are achieved and the project team effectively communicates about progress and obstacles, both within the project team and to stakeholders 

  
  


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  Manage and track all project related activities to ensure successful completion of objectives 

  
  


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  Ensure that process improvements are both effective and durable by assisting process owners with training, documentation, and establishing process controls 

  
  

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  Recognize and encourage behaviors that contribute to teamwork and improve outcomes, leveraging the unique talents of each project team 

  
  


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  Build effective relationships throughout the organization and remove obstacles to success 

  
  

 

  Knowledge/Experience: 

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  2+ years’ experience in project management and/or in leading teams to success 

  
  

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  Bachelor’s degree strongly preferred, PMP Certification highly desired 

  
  


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  Demonstrated experience in the use of process improvement methodologies, such as Lean or Six Sigma, or related practical approaches (5 Whys, 6 Ms, 7 Wastes, brainstorming, 2x2 prioritization matrix, Exploratory Data Analysis, etc.) 

  
  


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  Ability to understand complex business processes and adapt solutions to meet the needs of the business 

  
  


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  Proven analytical skills, with the ability to approach problems logically and systematically 

  
  


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  Experienced user in Excel and MS Project (or other project management tools) 

  
  

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  Excellent communication skills for collaborative interaction with all levels of the organization, from process operators to executives 

  
  

 

Competencies 

Integrity – Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Client Focus – Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Entrepreneurial Orientation – Proposes innovative ideas to team members; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness – Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions. #LI-CM1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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