Mgr,Support Account Managers at NetApp in Tampa, Florida

Job Description:

Job Summary

As Manager of Support Account Managers (SAMs), you provide leadership, coaching, and day-to-day management to the employees in the SAM organization. These dedicated individuals work individually and as part of a team committed to providing the highest level of Personalized, Proactive, Preventative and Reactive, Enterprise-class support services. They build a relationship with the customer to better serve their business needs, and react quickly and revise approach when business needs change. The Support Account Management role is critical to the assigned Account/Sales Team in furthering the NetApp partner relationship, and in helping to increase sales by coordinating support activities for the account. You must possess excellent customer service skills and technology know-how needed to work successfully in complicated situations where customer satisfaction is the ultimate goal.

Preferred location for this role is the Research Triangle Park (RTP) NC area, however qualified candidates located in some other areas on the East Coast will be considered.

Job Requirements

* Strong people management skills and ability to lead high performance teams

* Excellent interpersonal communication and customer service skills as needed in order work successfully with customers, and cross functional teams to help to increase sales.

* A clear understanding of the product development cycle, technical requirements and project management.

* General understanding of storage management, Backup and Recovery, Enterprise Applications, and Block technology (e.g. iSCSI, FCP)

* Account management and project management experience.

* A strong understanding of concepts related to computer architecture through implementation.

* A demonstrated ability to manage professional level employees.

Management:

* This position is responsible for managing many tasks within a large group or department.

* The potential impact of decisions made by this individual will be mostly operational with some financial.

* This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.

Interaction:

* This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.

* Utilizes people skills and available manager tools to positively impact the development of direct reports within their role and career.

* This individual must demonstrate favorable results through providing leadership to function and to staff.

Education

BS/BA degree and a minimum of8 years of related experience, ORequivalent combination of applicable education/training/certifications and professional experience required.

A minimum of 3 years of people management experience required.