Sr. Claim Director - Commercial Property Claims at Chubb in Wilmington, Delaware

Job Description:

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

 

The Chubb North American Property Complex and Multinational team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines. This position manages the claim adjustment process whether performed through contract Independent adjusters, inside staff adjusters or by this role. The claims handled are commercial property losses reported under multinational property programs.    

This position will directly manage the claims occurring on the Major Accounts and Multinational Tower. Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact client's and contract adjusters; promptly and properly develop the file to provide accurate and timely investigation and loss analysis; maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim; recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act; establish accurate and timely reserves; effectively communicate with all internal and external customers.

Provide technical guidance and authority through supervision of the investigation, reserving and fair resolution of claims. Monitor work product of adjusters and staff assistants for compliance with Best Practices, and provide feedback. Ensure the adequacy of reserves, proper valuation of claim settlements, and appropriate use of experts. Assist in claim audits and customer complaint resolution. Performs all administrative supervisory roles including; hiring, performance reviews, coaching and staff development. Responsible for acceptable claim results including inventory management, reserve adequacy and expense control.

Participate in the maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers.

Competencies/Tech Skills

 

• Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims,


• 5 to 7 years of experience in the handling and supervision of Commercial Property Claims.


• This would include knowledge of insurance contracts, industry trends, and severity and a strong knowledge of Chubb's systems, procedures and philosophy.


• Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with underwriting partners.


• Must be an excellent verbal and written communicator with a strong ability to address diverse audiences.


• Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions.


• The aptitude to share and impart knowledge within a team environment and direct and coach field file handlers is essential.


• Advanced organizational and time management skills required. Ability to accept new challenges in a continued changing business environment required.


• Ability to coordinate, deploy and deliver claim service.


• Apply strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results.

 Position will require occasional travel throughout the United States (5 days or less per month).

The job location can be flexible: Wilmigton, DE. Jersey City, NJ. Philadelphia, PA. Atlanta, GA. 

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.