Product Analyst - Monterey, CA Headquarters at Language Line LLC in Monterey, California

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Supervisor's Title: Director, Product Management

Department:Product & Technology

Location:Monterey, CA Headquarters

FLSA: Exempt

Would you liketo be a member of the team responsible for envisioning and building products that make a significant difference in people's lives every day? Are you excited by the possibility of enabling communication through delivering translation services to the majority of Fortune 500 companies as well as providing vital interpretation services including: healthcare, banking, retail, emergency services and numerous government agencies?

LanguageLine Solutions®, a Teleperformance Company, is the global leader of On Demand Interpretation Services, providing language services to more than 28,000 clients worldwide. We facilitate communications by bridging language and cultural barriers to help our customers create understanding, improve productivity, maximize financial performance, build loyalty, and comply with regulations and laws. We utilize the most advanced cloud platforms as well as mobile and digital technologies to instantly link to our worldwide network of over 11,000 highly skilled interpreters in 240+ languages 24x7x365.

The LanguageLine Product and Technology team is charged with the responsibility of researching, defining, building, and implementing disruptive and industry-leading products and solutions. We employ a pragmatic buy/build/partner approach to the software, hardware, mobile and digital platforms that make up our suite of services.

LanguageLine Solutions, the Global leader of On Demand Interpretation Services, is looking for an experienced Product Analyst. This position contributes to defining and launching new, and enhancing existing products and services. This position performs assessments and analyses supporting market strategies, product strategies, product launches and adoption, and product pricing. This position requires strong analytical and interpersonal communication skills and the ability to work across teams delivering results in a fast-paced environment.

Essential Functions

The Product Analyst is a key member of the Product Development and Product Management organizations, responsible for defining, implementing, and expanding LanguageLine's industry-leading suite of products and services. The ideal candidate is detail oriented, highly analytical, resourceful, and effective at communicating complex analytical scenarios clearly and concisely. The optimal candidate is experienced conducting market and product research, measuring go-to-market success, driving product adoption and achieving product revenue targets.

The successful candidate possesses both a solid technical background that enables him/her to easily interact with Product Engineering team members as well as a business background that enables him/her to collaborate effectively with other teams within the business including: Product Development, Sales, Operations, Marketing, Quality Assurance and Finance.

Key Essential Functions:

Market and Product Analysis. This role requires high drive for customer satisfaction and delivering on results.

• Be an advocate for customers and drive innovation on their behalf. Understand and translate market requirements with substantiated customer/market feedback to support the product definition.
  
  


• Anticipate the impact of the changing language access industry and regulatory environment on existing market segments and products and propose strategies, tactics, and new or modified products accordingly.
  
  


• Conduct research and analysis of new product concepts and product modification requests ultimately building a business case including product specifications.
  
  


• Contribute to the preparation of business cases for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines.
  
  


• Define product requirements including personas, use cases, and detailed specifications.
  
  


• Collaborate on key design considerations and requirements trade-offs.
  
  


• Prepare internal communication and support decision making for product-related issues.
  
  


• Conduct win/loss analysis.
  
  


• Support the sales teams in selling products and growing revenue profitably.
  
  


• Provide analysis and support for buy/build/partner decisions. Support vendor partnerships for telephonic and video hardware/equipment.
  
  


• Support Marketing and Product Management at trade shows, industry events and webinars.
  
  


• Provide input for final product / feature marketing and go-to-market plans.
  
  


• Train sales, implementation and customer service teams on product enhancements.
  
  

Additional Functions

• Provide product input on company initiatives and other projects/tasks.
  
  


• Develop knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses.
  
  


• Research and understand changing business environments, both external and internal, including but not limited to market factors, customer needs, trends, legal regulations, audit and compliance policies, information security, strategy adjustments, organization strategies, etc.
  
  


• Perform such duties and assume such other responsibilities as may be required.
  
  

Qualifications

Required Qualifications

• Minimum 2 years experience performing Product Analyst functions in a software-driven industry.
  
  


• Excellent critical thinking and problem-solving skills.
  
  


• Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
  
  


• Excellent written and verbal communication skills. Comfortable actively engaging with existing and prospective clients in discussions about product features and capabilities, and diving deep into the details of a product requirement with a software or quality assurance engineer.
  
  


• Experience with defining and documenting easy to understand requirements and adept at continuously breaking down a problem and communicating straightforward Epics and Use Cases.
  
  


• Effective at cross-functional communication, ensuring stakeholders have everything needed to collaborate effectively.
  
  


• Proven ability to deliver product features on time, measure go-to-market success, and achieve product revenue targets.
  
  


• Must possess excellent business judgment and a practical, common sense approach to getting things done.
  
  

• Bachelor's degree in Business, Computer Science, or a related field from an accredited college/university or equivalent business experience.
  
  


• Technical aptitude and an interest in new and upcoming technologies to ensure the best possible solutions for clients.
  
  


• Experience with Pragmatic Product Development Methodology and Jobs to be Done (JTBD) Framework.
  
  

Typical Physical Activity

Physical Demands

• Constantly involves sitting, standing, walking, using hands to handle or feel, reaching with hands and arms, talking, and hearing.
  
  

• Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.
  
  


• Able to lift a minimum of 25 lbs.
  
  

Typical Environmental Conditions

• We work in an open collaborate environment, this position will likely be exposed to moderate noise levels (i.e. discussion, computers, printers, or light traffic).
  
  

Travel Requirements

• Up to 25% travel requirement for this position
  
  

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the HR Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)