Genesys Architect at Cognizant in Phoenix, Arizona

Job Description:

Architect

Qualification:

Bachelor's in engineering or equivalent

"Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

Responsibility:

•            Strong experience with Genesys products: installation, configuration and troubleshooting

•            In-depth understanding of Genesys architecture for all mentioned components

•            Understanding of Genesys HA architecture, including functionality of related 3d party components

•            Understanding of Genesys Disaster Recovery architecture, including functionality of related 3d party components

•            In-depth understanding of Genesys Framework, IVR, eServices, Routing, Recording and Reporting

•            Products in focus: ORS, GAAP (GIA), eServices, URS, SIP Server, GIR, IWD, GIR

•            Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.

•            Experience in communications with customers representatives

•            Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.

 

Good To Have Skills

• Genesys Predictive Routing

• Genesys PureEngage

• Genesys SIP Server

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Genesys Predictive Routing	PL1	Desired
2	Genesys PureEngage	PL1	Desired
3	Genesys iWD	PL1	Required
4	Genesys Studio/Composer	PL1	Required
5	Genesys Pulse	PL1	Required
6	Genesys Outbound	PL1	Required
7	Genesys SIP Server	PL1	Desired
8	Genesys WFM	PL1	Required

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Issuer & Issuer Processor	NA	Required
2	Collections & Recovery	NA	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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