Sr. UX Manager- Remote Eligible at Best Buy in Richfield, Minnesota

Job Description:

Role Summary:
The Experience Design organization is at the forefront of designing modern experiences in customers' homes, in our stores, online, and in all of the spaces in between. Join us as we reimagine the future of services, support and retail. As a representative of the Customer Office, the Sr. UX Manager, will keep their teams accountable to long-term strategy for a portfolio of products and experiences by way of iterative product and service design leadership. This role will work in partnership with product teams, designers, research, writers, experience and customer strategists, and stakeholders across the organization. The Sr. UX Manager leads and assists in discovering, defining, and delivering the experiences that employees and customers will have with both Best Buy and Geek Squad.

At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities:

• Advocate for the customer and employee needs in every interaction


• Experience Design and Service Design practice leader, with demonstrated work-experience implementing transformative omni-channel experiences and growing a teams to do the same


• Set a standard of excellence in team actions, outcomes, and deliverables


• Drive effective outcomes and the delivery of successful product key results


• Build alignment and strong relationships with executives, leaders, and teams across the Experience Team, and Customer Office


• Work with team members, peers, and cross-functional design, research, engineer, and product partners to balance workloads across individuals and teams


• Demonstrated work-experience in helping individuals and organizations understand and embrace the value of Human-Centered Design and Service Design and how to engage

• 3+ years of experience in a manager role, or 8+ years in another UX related role (e.g.. UX, Service Design, Digital Strategy, Information Architect, Visual Designer, Product Designer, Interaction Designer, etc.).


• Ability to communicate experience design / service design concepts effectively, build consensus, and justify decisions


• Strong knowledge of quantitative and qualitative research methods


• Fluent in tools such as Jira, Confluence, Figma, Miro, Sketch and others