Engine Technical Field Support Specialist - Aftersales Job at PACCAR in Mount Vernon, Washington

Job Description:

Requisition Summary

This position resides in the Advanced Diagnostics Group. They are a 3rd Tier Service and Support group for PACCAR Powertrain. In addition to supporting critical and high visibility customer support, their findings help improve PACCAR powertrain systems, diagnostic methods, and manufacturing.

The highly qualified and motivated Engine Technical Field Support Specialist - Aftersalesis focused on PACCAR engines and will work at the PACCAR Technical Center in Mount Vernon. We are looking for an ambitious individual who will thrive in an environment of creativity, innovation and generating world class products.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

The PACCAR Technical Center provides engineering excellence to the truck, engine, and winch divisions of PACCAR Inc through innovative product development and testing. The Technical Center is located in the Skagit Valley about 65 miles north of Seattle, Washington.

Job Functions / Responsibilities

• Provide advanced troubleshooting for engine and aftertreatment systems.


• Consult with subject matter experts to establish detailed information needed for problem resolution.


• Provide direction and technical guidance to field service personnel.


• Leverage outside resources and work cross functionally with other groups to solve Advanced Diagnostics issues as they arise


• Analyze data from field and warranty databases to identify key issues and evaluate solution effectiveness.


• Effectively communicate with dealers, field service, as well as other system experts within the organization.


• Provide on-site troubleshooting to customers as required.

Qualifications

• Minimum 2 years of relevant work experience


• Proven advanced engine and exhaust aftertreatment troubleshooting experience, including root cause definition experience.


• Experience with diesel engine design.


• Strong PC skills - Microsoft Applications.


• Excellent customer interaction and communication skills


• Ability to work well independently and as part of a team.


• Ability to summarize technical issues and communicate effectively, including issue reporting and documentation of required troubleshooting techniques.


• Self-directed, excellent analysis and technical judgment required.


• Organized and disciplined with willingness and initiative to respond to shifting time and project demands.


• Strong customer service and negotiation skills.


• Ability to travel up to 15%.
  
  

Education

Minimum Associate's degree or Technical degree required, Bachelor's degree in appropriate engineering field preferred

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.