MEDICAL OFFICE CLERK- Langley AFB, VA at MindLeaf Technologies, Inc. in Hampton, Virginia

Job Description:

Provides clerical/administrative support in wards, clinics, or other departments of a medical treatment facility.   

Mandatory knowledge and skills:

• A fully qualified typist with a minimum of 50 WPM is required.


• General medical ethics, telephone etiquette, and excellent communication and customer service skills.  


• General office administrative and clerical skills to perform receptionist duties and answer telephones.


• Ability to communicate effectively, both orally and in writing.

 Education: 

• High school diploma or General Educational Development (GED) equivalency.  Medical terminology desired.

Experience:  

• At least 6 months of experience in office setting.

Work Environment/Physical Requirements:

• The work is primarily sedentary.  However, there may be some physical demands.  Requirements include prolonged walking, standing, sitting or bending.  

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: 

• Armed Forces Health Longitudinal Technology Application (AHLTA)


• Composite Health Care Systems (CHCS) and/or MHS GENESIS


• Defense Enrollment Eligibility Reporting System (DEERS);


• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.


• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

​​​​​PERFORMANCE OUTCOMES:

• Greets patients/visitors at a front desk, information center or office setting.  


• Answers main office phone line.  Directs telephone calls to appropriate section for assistance.  Takes messages as required.  


•  Arranges and schedules medical appointments and determines patient eligibility for services .  Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.


• Obtains updates and files medical records as needed.


• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.


• Ensures arrival of medical records prior to appointment(s).  


• Initiates and locates patient medical records as needed.


• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).  


• Performs other administrative and clerical duties in support of the medical care and operational support.  


• Creates appointment schedules and templates in patient appointment computer system. 


• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.