Referral Assistant-Home Care Svc (Full-time) at Mercy in Des Peres, Missouri

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The Referral Assistant works in Mercy Health Services Home Health Intake department and is initial contact for callers utilizing Mercy Post Acute Services referral line. Receives referral information and serves as a liaison between intake RN's and Mercy Post Acute Services office. Referral Assistant is the primary contact with insurance companies to determine patient benefits and requirements for Home Health and Home Infusion utilization. Enters initial patient information and funding sources into electronic medical record.

Qualifications:

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  Education: Requires high school diploma.


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  Experience: Minimum three to five years in a medical environment or customer service position.


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  Certifications: None


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  Other: Typing of at least 45 wpm. Good communication/organizational skills and excellent customer service skills required. Knowledge of computers and office machines required. Ability and desire to learn new systems and processes required. Employee has regular contact with patients, families, medical staff, other health professionals, Home Services staff and insurance company staff. Employee has some effect on patient welfare; effects of errors in communicating instructions/information could be serious. Employee regularly handles confidential information. Ability to maintain confidentiality is essential. Employee must be able to perform duties in timely and accurate manner to prevent delay of delivery of essential patient care. Exposure to irate or abusive patients and families may occur.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.