Customer Service Sales Administrator at Ametek, Inc. in Keene, New Hampshire

Job Description:

Job ID: 19282

Position Description:
Precitech, Inc., is a world leader in the design and manufacture of ultra precision machine tools. We presently have an opening for a Customer Service Sales Administrator, who will provide complex and confidential administrative support for the Sales, Service, and Operations functions of the business. This role serves as a critical link between the customer, field employees, and inside associates to facilitate the daily communication and administrative functions necessary in operating the business.

Position Duties:

• Provide Administrative support to the business as assigned, to include processing written and electronic correspondence, telephones, paper and electronic files, and facilitating internal and external communication.
• Provide database support for various sales administrative software packages to include: Visual, Team, and general customer contact information.
• Prepare various written Sales and Service quotes, proposals and memos to customers.
• Manage logistics of global customer visits.
• Schedule and organize activities such as meetings, travel and department activities for customers.
• Enter sales orders for parts, service, machines and metrology product line.
• Prepare and maintain quotation logs for service and metrology.
• Administer all incoming customer goods for repair to include processing repair orders to final completion and shipment.
• Ensure all returns of warranty parts that have been recorded and shipped.
• Serve as a liaison with US Gov’t. agencies to help manage life cycle of export files i.e. application, monitor status, receipt of license and required documentation for file management.
• Prepare supplier information requests across a diverse customer base.
• Maintain phone directories and daily visitor calendar.
• Provide backup to the shipping department as necessary.
• Perform other related duties as assigned.

Position Requirements:
Essential Skills and Experience

• High school diploma and at least five years of related administrative experience, particularly in a manufacturing environment.
• Associates in Business or Technical Degree desirable.
• Prior experience in contract review and administration very helpful.
• Ability to read and interpret documents such as sales orders, RFQ’s.
• Ability to perform general calculations and work with Excel spreadsheets.
• Excellent communication skills both in written and verbal format. Should be able to write and prepare general business correspondence.
• Computer skills to include experience in database management, as well as Microsoft Office Suite.
• Highly motivated with a desire to learn and grow.
• Accomplished in effectively interfacing with external customers globally.
• Ability to interface with all departments in the Company internally and at other locations, and to represent Sales in a highly professional manner.
• Multi-task oriented requiring continual attention to detail in composing, typing and proofing quotes and proposals, establishing priorities and meeting deadlines.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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