eDiscovery Senior Project Manager at Epiq eDiscovery Solutions, Inc. in Austin, Texas

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.  Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;




• Drives overall client satisfaction through effective coordination and communication of client deliverables;




• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;




• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;




• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;




• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;




• Manages and reports to clients on project budget and financial status;




• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;




• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager;




• Ensures that an up to date record is maintained with regard to the status of all projects being worked on;




• Provides substantive oversight to client-specific projects on a day-to-day basis;




• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;




• Serves as team leader by assessing and developing employees through continuous training and mentoring;




• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;




• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;




• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;




• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;




• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Leadership Competencies

Results Oriented – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Client Focus – Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.

Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.

Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.

Problem Solving – Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action steps to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions.

Influencing Others – Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations based on the desire to achieve a specific impact or effect or a course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.

Delegating – Clearly delegates both ordinary and critical tasks and decisions; shares responsibilities and decisions effectively; demonstrates trust in others to perform work assignments; allows others to complete tasks and decisions; establishes follow-up mechanisms to ensure delegated tasks are completely timely and effectively.

Required Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.




• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities




• Demonstrated success in the management of multiple simultaneous projects.




• Oral and written communication skills which provide a strong and confident leadership presence. 




• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.




• A solid understanding of database design and management, data processing activities and legal document review requirements.




• Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

We are seeking a superior candidate for this unique role.  As a result, we require the following background in candidates selected for this opportunity:

• A bachelor’s degree or equivalent industry experience.  A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus.




• A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.

Characteristics of a successful leader at Epiq includes the following:

• An inspirational and personalized leadership style;




• A polished and sophisticated presence which is effective at in-person client meetings;




• Structured and precise with a results-oriented approach to business;




• Personal buy-in to Epiq’s cultural values with a passion for associates, customers, and products;




• Known to be approachable;




• Acknowledges and gives credit and thanks to others;




• Demonstrates full commitment and offers tactical strength through regular follow-up;




• Demonstrated strength through consistent execution, speed, decisiveness, and risk taking;




• Focused and detailed approach;




• Consensus builder, collaborative, flexible thinking and agile; and




• Brevity, informal, and to-the-point. #LI-SM1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.